Why choose 3CX over other Communication System Alternatives
With so many business phone systems on the market today, it’s no surprise that customers have a hard time figuring out which communication system would be best for their business. Of course, we believe that 3CX is the best thing out there, but choosing the right business communications system will be the most important decision you will ever make for your company. You want to ensure that your solution stays with you for the long haul without having to backtrack as your business starts to grow.
Other Alternative Resources
8x8®* Alternative
8×8® is one of the leading UC vendors in the market. Although they offer a solid phone system solution, deploying and maintaining it comes at a hefty price tag with its per extension pricing and numerous add-on and service fees. View price comparison here.
Asterisk®* Alternative
Asterisk® is a free and open-source framework for building custom communications systems. While being free is certainly an incentive, most companies can ill afford the price tag that comes with its deployment and management.
Avaya®* Alternative
Avaya® is one of the larger phone system vendors offering a wide-range of business communications solutions. Their phone system is proprietary however limiting you on which IP phones and devices you can use. Their offering ends up being incredibly costly, with complicated pricing structures and add-ons. View price comparison here.
Mitel®* Alternative
Mitel® offers a business communications platform that supports proprietary hardware and is hosted directly on the Google Cloud. They've recently expanded their telephony offering with new UC features. Unfortunately, Mitel® still falls short of a budget friendly option. The system setup and maintenance costs remain high, while their preset call plans leave no room for flexibility.
Nextiva®* Alternative
Nextiva® is one of the leading providers for small businesses, marketing themselves as offering big business benefits without the high cost and complexity. Although its simplicity is justified, the high per user licensing fees greatly outweigh its value. You will also need to purchase separate plans for features such as apps, live chat and conferencing.
Vonage®* Alternative
Vonage® offers fully-integrated unified communications, contact center, and programmable communications solutions via Nexmo®, their own Vonage® API Platform. Vonage requires you to use their selection of hardware phones, none of which come cheap.
Zoom®* Alternative
Zoom® is a popular web conferencing application that provides tools for meetings, webinars, chat and telephony. It has grown to become one of the biggest virtual meeting apps in the market; however, it has been faced with some uncertainty surrounding security and data protection. What’s more, it offers a limited free version, after which per user pricing sees overall costs skyrocket.
Here are a few points to consider to make an informed decision:
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Cost Take into consideration these two factors: First, the cost to set up. Second, the cost over time. 3CX is the only business communications system on the market that charges based on simultaneous calls. Most companies charge per extension. We don't! Think about it for a minute - when was the last time everyone in your office was on a call at the same time? Never? Ever? Why pay per employee extension when you don’t have to. |
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Freeware Make sure you are given the opportunity to test before you buy. 3CX goes a step ahead with a free forever edition allowing you to fully test the software at no cost, with no time limits. 3CX FREE includes major communication features suitable for small businesses of up to 10 users as well as free hosting! |
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Hosting & Hardware So you’ve got yourself a phone system! Which physical phones or hosting provider will you use? 3CX does not tie you in to any particular phone, SIP Trunk or hosting provider. You get to stay in control of your system and data. Choose whichever phones suit your style and pocket, as well as SIP trunk and Hosting providers that can offer you the best value for money in your region. |
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Deployment & Management We all wish we had a team of IT engineers waiting to handle phone system issues…The chances are if you're lucky enough to have an IT Administrator they're already busy with IT requests. Choose a system that's easy to deploy, compatible with your infrastructure and simple to manage. Your IT Admin will be forever grateful - and able to get on with more important tasks. 3CX can be deployed On-premise on Windows or Linux or in the Cloud hosted by us or in your cloud account (on Google, Azure or Amazon). The simple to use web-based GUI makes adding extensions and permissions easy for anyone to do, from anywhere. |
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Working Remotely Communication is not only about voice. Although you may not have plans for a remote working program at present, there may come a time where it’s implemented through necessity. So why not be prepared? Choose a phone system that can easily allow your workers to work from home. 3CX includes video conferencing, online chat and mobile apps all integrated and included in the initial price. Don’t get lost with extra add on costs, particularly when taking into consideration room for growth. |
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Customer Service In today’s competitive market it’s important to never miss that call. Choose a phone system with integrated call centre features to ensure customer satisfaction. 3CX can link calls to customer records and integrates with the largest number of CRM and Helpdesk packages on the market. What’s more, with the Live Chat plugin, customers can contact you directly from your website, easily and for free. |
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Support From time to time you may find yourself with a question or issue that you need help with, no matter how user-friendly the system is. Choose a solution that offers adequate support without the big price tag. At 3CX we have over 25,000 partners around the globe who are more than willing to help. Alternatively, you can purchase support packages to speak with our team directly. |
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Credibility If you’re still unsure of what solution is best for you, ask around. Check reviews for independent feedback and see which companies currently use the solution you’re after. More than 350,000 global businesses in more than 190 countries, across all industries, have trusted 3CX. Read our customer testimonials and take a look at the awards received. |
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