Give your guests a 5 star experience without the price tag with an easy to manage hotel phone system by 3CX. The system is optimized for internal as well as guest to front desk communication. Includes wake up call scheduling, DND and easy check out. Wow your guests with personalized greetings when they call the front desk. Integrate 3CX’s hotel phone system with your existing PMS system at no extra cost and automate guest check-in / check-out as well as bill creation. Save on costs and system management, optimize staff communication, and ensure those positive reviews keep rolling in.

Low cost & easy to manage

  • Included in PRO & Enterprise: no expensive add-ons!
  • Easily add and remove extensions – no per user license.
  • Open-standards: Use existing infrastructure & low cost devices.

  • Plug & play with IP phones, SIP trunks and gateways.

Funny man holding a bell
PBX Integration Logos

Fidelio, Protel, roomMaster
PMS Integration

  • Integrates with Protel, roomMaster, Micros-Fidelio & more.
  • See guest name on reception, room service & management phones.
  • Have everything ready for billing with an easy check out function.

  • Block external calls when a room is not occupied.

Guaranteed guest satisfaction with our hospitality phone system

  • Identify guest calls with caller ID and personalize greeting.
  • Delete old guest voicemail and reconfigure with the new guest name.
  • Allow guests to schedule wake up calls and do not disturb.

  • Maid status allows housekeeping to set room status via phone.

Customer Experience - Online Review
Live chat in hotel reservation page screenshot

Increase website bookings
with Live Chat

  • Add 3CX Live Chat to any website and see booking rates soar.

  • Create a Live Chat queue to include more than just reception staff.

  • Integrate with WhatsApp & Facebook for fast responses to guest queries.

  • Allow web visitors to elevate the chat to a call with the click of a button.

What our customers say

Here are just some of the reasons why we have the best hotel phone system. 

“The hotel PBX has been great. It works well and meets the requirements of a modern hotel, which includes mobility and adaptability. On top of that, the savings against a similar type of system are around 75%.”
Hampton By Hilton Hotel London Park Royal

“The installation proved to be very successful, and we have since deployed 3CX in nine of our other hotel properties. We experienced significant cost savings and also benefited from increased functionality such as presence, conference calling and web conferencing.”
Ramada Plaza

Hotel PBX Customers
Discover more benefits!

Easy management on-premise or hosted

Save up to 80% on your phone bills

Work remotely with 3CX iOS / Android apps

App-free web conferencing

Live chat & call with website visitors

Advanced call center features & reporting

Answer WhatsApp business messages

Answer business texts (SMS)

Your questions answered...

Yes, you do. Communication is key, no matter your business size. Customers expect quick phone call responses and appreciate additional contact methods like live chat and WhatsApp. If your customers can’t get in contact, they aren’t going to buy.

You need a SIP trunk to place calls to external numbers. You also need one to have a number on which your customers can call. To let you keep full control of your phone numbers and get best call rates, 3CX does not have built in numbers. But this freedom to choose means you’ll need an account with one of our supported SIP trunk providers.

PBX, or Private Branch Exchange, is essentially a private telephone network used within an organisation. It allows internal communication between staff and external communication with clients including international calls, all while sharing a limited number of external phone lines. Think of it as the system that directs calls efficiently within a hotel, ensuring that guests and staff can connect easily. With modern IP PBX systems like 3CX, this functionality is enhanced with internet-based calling, making it more cost-effective, flexible, and loaded with features that traditional systems simply can't offer.