Configuring 3CX Live Chat for Joomla:

Introduction

The 3CX Live chat software allows you to answer calls and messages from website visitors directly from 3CX. Read more about the Live Chat solution.

Step 1: Obtain your Code Snippet

During the 3CX Live Chat set-up process, you may have copied the code snippet. If not, you can obtain it as follows

1. Log into your 3CX Web Client and navigate to “Admin”
2. Click on “Voice & Chat”, find your “Live Chat” and click on the information icon
3. Copy the HTML code, save it to a notepad and proceed to step 2.

Step 2: Install the 3CX Live Chat Plugin for Joomla

1. Log in to your website administration portal
2. Navigate to “System” and click on “Extensions” under the “Install” section
3. Select the “Install from Web” tab on the navigation bar
4. Type “3CX” in to the search bar and ensure that “All Joomla versions” is selected from the drop down
5. Click on the listing and then click “Install”. Ensure the success banner is displayed

Step 3: Add the Snippet to your Site

1. Navigate back to the Home Dashboard and select “Modules”
2. Click on the “3CX Live Chat” title
3. Complete the form with the following values:

1. Title: Live Chat
2. Module: Paste the code snippet copied from step 1 into the text box
3. Position: Use footer as the preferred position

4. On the tab “Menu assignment” you are able to select which pages on your website will be made available for “Live Chat”
5. From the action bar select “Save & Close”.

See also

• See how to Setup your Live Chat box

Last Updated

This document was last updated on 4th May 2023

https://www.3cx.com/docs/joomla-live-chat/