CASE STUDY

Agilyx

With a team and customers spread across the world including the South Pacific, Asia, North America and Europe, communication is fundamental to everything Agilyx does.

Image of two men and two woman at a table working on a laptop

Industry: Technology
Problem: Poor service, redundant fixed lines
Solution: Tailored Mobile & Broadband 

Outcome: Advanced Mobile solutions & dedicated account management

Delivering high quality Unit4 Business World implementations and services, the global, cloud-first company has delivered transformational solutions to some of the world's largest Unit4 customers and recently achieved the coveted ISO27001 Information Security certification.

Its New Zealand-based team switched its communications to 2degrees in 2014, and now uses a combination of mobile and broadband to run its New Zealand operations. Global Operations Manager, Matthew Pritchard, says Agilyx switched to 2degrees not only for cost efficiencies but also in the pursuit of a superior level of service.

AGILYX
We like the way 2degrees proposes a solution and follows through with it really efficiently. You get what you need, fast, and, because you only deal with one account manager, it makes it all exceptionally easy."
Photo of Matthew Pritchard
Matthew Pritchard
Global Operations Manager, Agilyx

"We had grown increasingly dissatisfied with our previous provider, so we started exploring alternatives, and 2degrees stood out. Their account management is exceptional, far surpassing what we were used to, and they make it incredibly easy for us to manage our communications,” says Pritchard.

Agilyx's New Zealand team consists of both office-based staff and a group of consultants who work directly with customers in the field to design and deliver tailored solutions. "With 2degrees, not only do we get excellent value for money, but we’ve also gained a communications partner who truly understands our needs. Their plans are straightforward, offering clear terms without locking us into long-term contracts. This flexibility is crucial for us, especially as we manage staff transitions or bring in contractors. It allows us to adapt quickly as our business needs evolve without unnecessary constraints or complications."

2degrees understands the needs of today's businesses and their plans fully reflect that." Pritchard says one of the most impactful communications changes Agilyx has implemented is 2degrees 'local number on your mobile service.

"We saw an opportunity and seized it – and 2degrees made sure it was seamless. As a result, we have been able to cut the number of fixed phone lines we had in the office and, after trialling it for a while, were then able to remove our remaining phone lines completely, with confidence.

It's been really successful as we can still operate a local office number through our mobiles without any external impact. There's no barrier to doing it and a lot of great upsides. We have been able to strip out unnecessary operating costs and eliminate the need to maintain old-style copper phone lines. As an example of the benefits, we recently relocated our office and all we had to do was take our mobiles with us and we were back to work."

Man on a plan on the phone holding a clipboard

Pritchard stresses the importance of having a reliable mobile service for both flexibility and ensuring business continuity. "With our office and direct phone numbers linked to our mobiles, we can operate from anywhere, which is particularly important given that we’re located on a fault line in Wellington. The addition of 2degrees' WiFi Calling capability gives us confidence in our business continuity planning, ensuring that, even in the event of disruptions, we remain fully available to our customers."

He also highlights the simplicity of working with 2degrees. "On a practical level, when it comes to communications, I value simplicity and efficiency. I need things to work seamlessly, and when there’s an issue, I want to reach someone immediately who can resolve it. 2degrees delivers on all fronts, offering not only reliability but the peace of mind that we can run our business smoothly, no matter where we are or what the situation is."

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