Review Widget not showing anymore

  • Resolved dawinter

    (@dawinter)


    2 months, 2 weeks ago

    Hello everyone,

    I installed and activated your plugin for displaying Google reviews on my online shop over a year ago. It has worked great so far, but recently, instead of showing the reviews, it just displays “null.”

    I’ve already tried reconnecting the Google account, and I also uninstalled and reinstalled the plugin. The console doesn’t show any errors either.

    Can you help me or tell me how I can locate the problem?

    Thanks in advance for your responses!

    • This topic was modified 2 months, 2 weeks ago by dawinter.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Cintia from Trustindex

    (@gcintia)

    2 months, 2 weeks ago

    Hi @dawinter !

    Thank you for contacting us!

    We unfortunately cannot see the image. Do you still have the widget on the page?

    Please send us the troubleshooting text which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further.

    https://snipboard.io/BbziPU.jpg

    https://snipboard.io/qX3sQu.jpg

    Kind regards,

    Cintia from Trustindex

    siqu

    (@siqu)

    2 months, 2 weeks ago

    Hi, I have the same Problem. After update WordPress.

    Thanks Ralf

    Plugin Support Laca

    (@lacadev)

    2 months, 2 weeks ago

    Hi @dawinter,

    I see that the widget is now working properly on your site.
    Can you confirm if everything is okay on your end?
    Also, did you happen to figure out what caused the issue?

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    2 months, 2 weeks ago

    Hi @siqu

    Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin in the “Troubleshooting” section by clicking “Copy to clipboard.”

    You can upload the text to https://pastebin.com/ and share the generated link with us so we can assist you further.

    https://snipboard.io/BbziPU.jpg

    https://snipboard.io/qX3sQu.jpg

    Thank you for your cooperation!

    Best regards,
    Laca from Trustindex

    siqu

    (@siqu)

    2 months, 2 weeks ago

    Hi,
    It works for me again, but not all images (Google, Stars, Avatar) are loading yet.

    On two different pages.

    Thanks Ralf

    Plugin Support Laca

    (@lacadev)

    2 months, 2 weeks ago

    Hi @siqu

    Could you please send us a troubleshooting text that we can include in the previous post (https://wordpress.org/support/topic/widget-not-showing-anymore/#post-18142960)?
    This will help us provide better assistance and resolve the issue more efficiently.

    Looking forward to your reply!

    Kind regards,
    Laca from Trustindex

    • This reply was modified 2 months, 2 weeks ago by Laca.
    siqu

    (@siqu)

    2 months, 2 weeks ago

    I can’t post public this data.

    Thread Starter dawinter

    (@dawinter)

    2 months, 2 weeks ago

    Hello @lacadev thank you for the support. I don’t know why, but it’s working fine now…. I didn’t change anything….

    Plugin Support Laca

    (@lacadev)

    2 months, 2 weeks ago

    Hi @siqu,

    Could you please send the troubleshooting text along with a detailed description of the issue to support@trustindex.io?
    Kindly include a clear subject line to help us identify your request quickly.
    We’re here to assist and will do our best to resolve the problem for you!

    Best regards,
    Laca from Trustindex

    siqu

    (@siqu)

    2 months, 2 weeks ago

    Since today it works perfect on both pages.

    Plugin Support Laca

    (@lacadev)

    2 months, 2 weeks ago

    Hi @dawinter,

    It’s great to hear that everything is working fine now.

    The issue might have been caused by a cache plugin or your browser’s cache. Now that the outdated file has been refreshed on your side, you should see the latest, corrected version of the widget.

    If you need any further assistance, feel free to reach out—we’re happy to help!

    Best regards,
    Laca form Trustindex

Viewing 11 replies - 1 through 11 (of 11 total)
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