Hello @dbkc
Thank you for your feedback. I am very sorry to hear the challenges you’ve encountered in reaching our support team via chat.
Our chatbot is designed to help with straightforward inquiries and gather relevant information to streamline your support experience. If it is unable to resolve your issue, it should transfer you to a live agent who can access your chat history for context. However, if you’re having trouble connecting with an agent through our chatbot, I recommend submitting a support ticket with relevant screenshots. This will allow us to investigate your situation more effectively.
Additionally, we’ve recently launched support through WhatsApp messenger, which may provide a more seamless way to connect with our team in the meantime.
Please note that our live support hours are Monday to Friday, from 9 AM to 5:30 PM, excluding bank holidays, which vary by country. You can submit tickets anytime, and our team will address them as soon as possible during working hours.
You can see full details here of how to access support via ticket, WhatsApp and chat here: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud
If you are continuing to have issues with our chatbot, please keep in touch via a support ticket and our team will be happy to help get this sorted for you!
