Hello @mde1954,
Thank you for sharing your feedback and concerns about the UAE plugin. Your experience is very important to us, and we want to ensure you feel confident and supported while using our product with satisfaction. Let me address each of your concerns to provide clarity and assistance:
- Troubleshooting Issues on Your New Site
We understand how frustrating unexpected issues can be. While our team has tested similar setups and couldn’t replicate the issue you described, we’re committed to resolving this for you. Could you please share more details, like screenshots or a screen recording of the problem? This will help us better understand and debug the issue.
In the meantime, here are a few steps you can try that often resolve common issues with UAE:
Flush Permalinks: Go to Settings > Permalinks in your WordPress dashboard and click Save Changes without making any modifications. This process often resolves unexpected behavior. Here is the link – How to Refresh / Flush WordPress Permalinks.
Clear Cache: Cached versions of your site may still display changes even after they’ve been removed. Clear your browser and server cache to fix this.
- Concerns About Upgrading UAE on Other Sites
We completely understand your worries about upgrading to the new version. Please rest assured that the updated UAE plugin has been rigorously tested to ensure compatibility with existing designs created using the Elementor Header and Footer Builder.
If any issues arise during or after the upgrade, the steps mentioned above—flushing permalinks and clearing cache—usually resolve them.
We’re grateful that you’ve trusted the Header and Footer Builder for so long. The updated UAE plugin keeps all the functionality you’re familiar with, alongside new updates and additional widgets designed to align with modern website trends. Rest assured, the core features you know and trust remain unchanged. For more details, here’s an article about what’s new in the latest version: Better Together: Ultimate Addons and Header Footer Elementor.
- How We Can Help
We’re here to make sure you feel confident using UAE on all your sites. If you encounter further challenges, please reach out to our support team directly via [Support Page Link] and mentioning this review link. We’ll prioritize your ticket to ensure you receive the assistance you need as quickly as possible.
Thank you again for trusting UAE over the years. We’re here to support you every step of the way!
Warm regards,
The UAE Team
