I PAID for Pro Version but NO DOWNLOADS available
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What can i say?
It’s simple.
I paid for the pro version subscription throught paypal but I was not able to update or download the product.
So i went to check on their website and i was not able to login.
I found that i paid the product subscription regulary on April.
We are in July and i’m not yet able to download the product.The download section says – NO DOWNLOAD AVAILABLE.
I’m still arguing with the “support” staff that keep me asking the same things weeks by weeks.
I don’t understand what is your problem. If you get paid for a product you MUST give it to your customer. Other wise in my country is considered a fraud.
I will take legal action if they will not solve soon because the plugin is used in a booking system in my website and i cannot allow my customers to buy the services.
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Hi,
You said you started on april. as we see in the log the issue started:
Conversation started on : Thursday, June 18, 2020, at 09:28 (GMT+0)
[09:29] astronomitaly: Name : astronomitaly
Email : xxxxxx@gmail.com
Department : Support
Question : I paid the product but no download available?We ask then for some information and the problem you run into. we ask for details about payment to check on june 22
You reply to us with details
On june 23 we create a order and tell you that you can download the plugin.
We then created an order fro you and told you to download it:On june 24 you reply that you can see the order but can not download it
On june 24 we send you the plugin as attachment
Here the plugin attached.
Sorry for the delay. We have to deal with COVID19 rules so support takes longer as usual.
June 24 2020, 07:38 PM
Public
WC-Payment-Gateway-per-Product-Premium-1.4.8(2).zipSo the problem is solved in 4 working days with dealing with covid19
Please look at your ticket to the attached plugin at reply on: June 24 2020, 07:38 PM/ the licenxe code is also send to you in ticket on: June 23 2020, 01:36 AM
you then dont reply and get 2 times a message that you did not reply on supportticket:
July 1 2020, 09:53 PM
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Subject: We are closing your request
To: xxxxxx@gmail.comHello astronomitaly,
You created a request: Re: Chat transcript on dreamfoxmedia.com started on Thursday, June 18, 2020, at 09:28 (GMT+0) with number: 12528 This request is waiting for your reply. We send a notification 3 days ago, but we still did not get any respons. Because we did not get any respons in the last 7 days we believe your problem is solved and therefor we are closing this request.
The url of your request is: https://support.dreamfoxmedia.com/index.php?pg=request.check
The Dreamfox Media Support Team
July 1 2020, 07:40 PM
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Automation Match: Waiting for Reply 7 days now closing
Request changed from “OPEN” to “CLOSED”
Status changed from “No reply customer 4 days” to “Customer Unreachable”
July 1 2020, 07:40 PM
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Subject: Waiting for your reply
To: xxxxx@gmail.comHello astronomitaly,
You created a request: Re: Chat transcript on dreamfoxmedia.com started on Thursday, June 18, 2020, at 09:28 (GMT+0) with number: 12528 We replied to this request with a question. Maybe you are busy but we did not get any respons from you in the last 4 days.
The url of your request is: https://support.dreamfoxmedia.com/index.php?pg=request.check
If we dont get a reply in the next 3 days we will close your request as we think its already solved.
The Dreamfox Media Support Team
June 28 2020, 07:39 PM
Public
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Automation Match: Waiting for Reply 4 days
Status changed from “Waiting for client Reply” to “No reply customer 4 days”
June 28 2020, 07:39 PM
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Trigger Match: Set status to waiting for customer marco
Status changed from “Waiting for staff Reply” to “Waiting for client Reply”
- The topic ‘I PAID for Pro Version but NO DOWNLOADS available’ is closed to new replies.
