Checkout Page Showing Error?

  • Resolved jasonthebloggingrapper

    (@jasonthebloggingrapper)


    6 years, 10 months ago

    The link btw is password-protected. Password is coostore

    Anyway, for some reason, my co-worker is unable to load the cart page.

    See the following screenshot: http://www.redstainmedia.com/wp-content/uploads/2018/03/Screen-Shot-2018-03-15-at-10.40.09-PM.png

    I’m able to process checkout successfully but there is definitely something glitchy going on here.

    For instance, when I process the checkout with a coupon code, the checkout page refreshes itself after I hit submit and once again shows the total while removing the coupon code. So on the front end, it looks like the order did not go through. However, I get an email showing the receipt and link to product I ordered successfully.

    This is really weird how two people have two different user experiences.

    We’re using Google Chrome and I’ve cloned this site on a separate server to test it further. I’ve disabled ALL plugins except for WooCommerce but the glitching is still the same.

    Can someone help, please?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    6 years, 10 months ago

    Maybe caching related? One of you is logged in while the other is not, so you get different experiences.

    Here is a guide for making sure caching is configured correctly to work with WooCommerce: https://docs.woocommerce.com/document/configuring-caching-plugins/

    Also, maybe try setting up a new page for the cart page and make sure you add in the needed shortcode. Then assign this page at the cart page at WooCommerce > Settings > Checkout. And lastly, set up permalinks at Settings > Permalinks to be something other than the page ID style.

    Thread Starter jasonthebloggingrapper

    (@jasonthebloggingrapper)

    6 years, 10 months ago

    I’m still having issues… I’ll post a screencast video to show you what I mean.

    Joel Williams

    (@joelwills)

    Automattic Happiness Engineer

    6 years, 9 months ago

    Hi there!

    There hasn’t been a reply for a while so I’m going to close this ticket.

    If you’re still having problems please open a new ticket, thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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