I work for an NPO providing support for unpaid carers. Jetpack has identified the site as Promoting Services and I’d like to contest this verification with a ‘happiness engineer’.

I use Jetpack’s portfolio feature, and I wanted to change the appearance of the landing page. Currently it’s styled after an archive page, but I can’t edit it at all. Clicking “edit archive page” at the top returns me “Sorry, you are not allowed to access this page.”

I then disabled Jetpack’s portfolio feature and wanted to create my own portfolio page. I had it use the same slug, but visiting it directed me to my home page, even though Jetpack’s portfolio page should have been disabled.

I was left with no choice but to turn on Jetpack’s portfolio option again, but I still want to be able to customize my own /portfolio/ page. Why can’t I?

Hi,

I bought an ad in Blaze but did not receive an invoice. I don’t have any in my wordpress.com account

I changed my domain on my self-hosted blog back in November. When I visit my self-hosted blog on WP Reader, it hasn’t updated to any of my current content since the domain change and all the posts shown still point to my old .nyc domain and are dead links. The only thing that updates from my end is if I change the title of my blog, then WordPress Reader does update my blog’s title to my new .com domain, but nothing updates on my posts; they remain at the old .nyc domain. There seems to be no way to force it to update from my end, so I’m guessing it’s stored in some cache on your servers somewhere.

Troubleshooting I’ve already done is deleting and reinstalling Jetpack and all my other plugins.
Deleting Jetpack cache files with Transient Manager.
Tried viewing from different browsers, PC’s, phone, etc. same results

Browser: Brave
OS: Windows 11

• This topic was modified 2 days, 19 hours ago by ΞVΞ.

Dear Jetpack Support,

I hope this message finds you well. I am reaching out with an urgent request regarding a problem with cached photos. Some copyrighted images appear to be affected, and unfortunately, I cannot determine the exact number as I was not managing this site when they were uploaded.

To resolve this issue, I kindly ask that you delete all photos from the cache that include the following URLs:

• https://i1.wp.com/www.radio-jaska.hr/
• https://i2.wp.com/www.radio-jaska.hr/

Additionally, if there are cached images stored under other URLs or subdomains associated with www.radio-jaska.hr, I kindly ask that those be removed as well.

Your assistance in promptly clearing these images from the cache would be greatly appreciated. Please let me know if you need any additional information from my side.

Thank you in advance for your help.

Best regards,
Filip Popović

Over the last 3-4 weeks, our sites’ connection to Jetpack has been getting lost. Reconnecting does not work…long period of “Connecting” followed by “Site connection failed. Try again”

This began with the staging site, progressed to the dev site, and now live.

Hello, I have Jetpack installed on my site and an account connected to WordPress. When I enter the console on my site, an error appears as in the title.

WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-

Also, no matter which site I install it on, the jetpack plugin causes a great slowness in the admin panel.

Dear Support Team,

We use Jetpack to connect our WooCommerce shop to the WooCommerce App. Since December, the Jetpack connection has been consistently dropping after only a few days, requiring us to reconnect to restore functionality. This occurs even though Jetpack shows an active connection in the WordPress backend.

When the connection is lost, the Jetpack debug tool (https://jptools.wordpress.com/debug/) reports the following error: unknown error.
But /wp-admin/admin.php?page=jetpack-debugger shows “Invalid Jetpack connection token”

All plugins, WordPress, and our theme are up to date.
We checked https://jetpack.com/support/getting-started-with-jetpack/known-issues and the XML-RPC file.
We use WordFence for security, but there were no conflicts before December.
Disabling WordFence does not fix it either.

Could you please advise on how we can resolve this issue?

Kind regards,
Rob

• This topic was modified 4 days, 23 hours ago by Robert.

Hello
I have the same problem as others for several weeks now.

Jetpack’s tool for adding blog subscribers gives this message

“Your recent import is taking longer than expected to complete. If this issue persists, please contact our support team for assistance.”

I can’t add subscribers manually one by one or with csv.
It happens to me in prouespeculacio.org

https://cloud.jetpack.com/subscribers/prouespeculacio.org
Could you help me solve the problem
………………………………….

The problem has probably already been solved by you, so we are very grateful for your work.
I just want to point this out because I have found other bloggers with the same problem on several forums.
Thank you very much

My bank account is getting automatically debited for Jetpack. I haven’t used WordPress for years and don’t know what account or email was used to set that up. The transaction ID on the bank statement is VC6GUNXGP5. Can you use this to identify the account? Thanks.

My site has been wrongly classified as commercial. Please resolve this issue ASAP.

Additional context: This is a current affairs quiz site that helps students for exams. We conduct no commercial activities and cannot afford a paid plan.

We moved from a multisite/subsite to a fresh instance on the same network but in doing so lost our previous stats. The new site id is 104483940, but the account connection is giving:

Invalid request, please go back and try again.
Error Code: invalid_request
Error Message: The URL stored by the Jetpack servers does not match your site. Please try disabling the Jetpack plugin, re-enable it, then connect again.

We changed the subsite (folders) url from /elcrp to /eastlothiancrp

The problem is correctly identified but the solution seems to require someone to identify which site or account to reconnect, or both.

We have used different accounts over time to login to wordpress.com and can see other sites missing that have lost access to (plausibly also accounts that have been closed).

Is there a sane way to recover this information without pestering jetpack support or sharing account information here?

Thanks

Hello,

On our photo club’s website we are not using Jetpack Stats, but stats.wp.com is still contacted on every page load. In fact, pagespeed.web.dev complains “Avoid serving legacy JavaScript to modern browsers” with the w.js script that is retrieved from stats.wp.com

How can this be stopped, please?

Thanks,
Alexander.

I am able to send test emails from WP User Manager and other sources, but I cannot get Jetpack newsletters to work. It used to work, but I think a recent cleanup may have caused some disconnect that I am not aware of. The reason I say this is my subscribers list is more or less empty and even when I re-add myself and try to resend the newsletter from the block editor, I never get one.

I have looked at several How-Tos and other diagnostic pages, including the Jetpack documentation, but nothing seems to work.

Some times, but not always (like not _now_) I get these messages in the Control Panel. I have extracted these by inspecting the page source in Safari 17.6 on MacOS 12.7.6, since the WordPress window will not give me the leftmost part. A screen clip of the page is at https://www.teigfam.net/div/jetpack_warnings_17jan2025_teig.jpg. I have WordPress 6.7.1 and Jetpack (free) 14.2.1.

Warning: Undefined property: stdClass::$core in /customers/f/c/9/teigfam.net/httpd.www/oyvind/home/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-protect-status/src/class-protect-status.php on line 261

Warning: Undefined property: stdClass::$version in /customers/f/c/9/teigfam.net/httpd.www/oyvind/home/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-protect-status/src/class-protect-status.php on line 276

Warning: Cannot modify header information – headers already sent by (output started at /customers/f/c/9/teigfam.net/httpd.www/oyvind/home/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-protect-status/src/class-protect-status.php:261) in /customers/f/c/9/teigfam.net/httpd.www/oyvind/home/wp-admin/includes/misc.php on line 1438

Warning: Cannot modify header information – headers already sent by (output started at /customers/f/c/9/teigfam.net/httpd.www/oyvind/home/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-protect-status/src/class-protect-status.php:261) in /customers/f/c/9/teigfam.net/httpd.www/oyvind/home/wp-includes/functions.php on line 7137

Warning: Cannot modify header information – headers already sent by (output started at /customers/f/c/9/teigfam.net/httpd.www/oyvind/home/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-protect-status/src/class-protect-status.php:261) in /customers/f/c/9/teigfam.net/httpd.www/oyvind/home/wp-admin/admin-header.php on line 9

hello, my site is marked as commercial while its not. I tried to reverify but still marked as commercial. What can i do?

@bruceallen

@erania-pinnera

On the security information page about my plugin the _Author_ information is out of date. It was updated in the plugin itself about 8 months ago. How can I have it updated on the jetpack page?

Today the feedback in admin is gone from the menu. The form is still active but there is no way to mange the feedback. I also find Jetpack to be the worst in customer support. I should be able to email my issue. Not put it in a public forum.

I migrated from a airbiopf.wordpress.com website-free plan- to a selfhosted(airbiopf.in). wordpress.com web site had 340 subscribers and regular email to them was sent while publishing a post. Now although all 340 appear under users in dash board the email is sent only to 22. Pl. advise whether and how the email newsletter is sent to all from the self hosted site.
thanks
vkwd7

Dear Jetpack Support Team,

I recently installed the Jetpack plugin on my new website, https://pointingyoutochrist.com/ though I am yet to launch it. The installation process completed successfully, and the plugin appears to be active. However, when I click on “My Jetpack” in the WordPress dashboard, the page is blank, and no options or settings are displayed.

This issue prevents me from setting up and configuring Jetpack on my site. I have already tried basic troubleshooting steps, such turning off maintenance mode although it’s back on now, but the problem persists.

Could you kindly assist me in resolving this issue?

Jetpack encountered an error and was unable to display the Dashboard. Please try refreshing the page.

i CANT GET MY wOOCOMMERCE TO WORK.

I’ve created a custom WP taxonomy called vertical_taxonomy. I am trying to get Jetpack to take that into account when fetching related posts: I want only the posts that have a shared vertical_taxonomy.
I’ve tried to add that to Elastic Search filters, but then I get no results.

This is what my filters look like:

array(2) {
[0]=> array(1) {
["term"]=> array(1) {
["taxonomy.vertical_category.slug"]=> string(9) "designers"
}
}
[1]=> array(1) {
["term"]=> array(1) {
["post_type"]=> string(4) "post"
}
}
}

I recently had a free domain name hosted by WordPress.com, and near the end of December I switched to paid hosting and a new domain. I imported my site and its content fine, but I have received nothing but failures when attempting to transfer my previous subscribers.

I’ve attempted every possible method, both manual and importing using a .csv file. Most of the time, I was immediately sent an email saying Jetpack “hit a snag” when importing with no other details and direction towards generic support with no relevant advice.

Except I don’t even get that anymore. Now when I attempt to import subscribers, I get the usual notification that they’ll send me an email when they’re done, and I simply receive… nothing. No success email, and not even a failure email.

I have no idea what the problem is, and Jetpack’s support hasn’t helped. My subscriber list does not have any deleted accounts or spambots.

Thank you for looking into this.

Is there anyway I can get rid of linked blogs? I am seeing some of my old websites I not longer have access or log in information too that have be inactive for a long time. I read to log in to jetpack to disconnect them, but I don’t have any access to them I tried with whatever usernames and emails I had.

Recently this message appeared in the “Site Health” panel. Can you help me?

There is a problem with the communication between your site and WordPress.com. This could be impacting some of your site’s Jetpack-powered features. If you continue to see this error, please contact support for assistance.

Yesterday my site was very slow and then my server even crashed due to going over the RAM limit (4GB!!) and this was the error message we found:

PHP Fatal
error: Uncaught Error: Call to undefined function
Automattic\\Jetpack\\Extensions\\GoogleDocsEmbed\\add_action()

Any ideas how to resolve it? All other plugins and WordPress are up to date. Nothing else has changed that I know of. Thank you!

Hello,
I have activated the cookie banner and configured it to require user consent before being closed. The cookie banner disappears as expected after approval. However, it briefly appears for one second on every page change, which does not look good. Therefore, I have temporarily disabled the cookies. How can I fix this issue? After your response, I will re-enable the cookies. Thank you for your help.

I have a website that cannot be connected. It gives :

“Unable to insert blog. Please try again or contact support.”

I suspect that this is because I use a non-standard directory layout. WordPress core is located at https://sitedomain.com/wp/core. It used to work but doesn’t anymore.

I have a Deleted site connected to Jetpack and I still receiving Notifications. The site (any of my sites actually) don’t seem to have the “remove” option in the jetpack settings on WordPress. The site has been deleted and the domain is not active or owned by myself. I get tons of email notifications and have no way of shutting that off. I would like to have that site removed from my account, but I would also like the ability to remove sites from my Jetpack list. Please help.

I am on the latest version of WP, Jetpack, and my theme (PennNews). Over the last few weeks, with Jetpack activated, going to appearance/customization brings up a weird page that mentions Gravatar.

When I go to the widgets section of WP, the layout area where you can normally drag and edit your widgets is missing.

Again, both of these things work when I deactivate Jetpack.