{"id":33035,"date":"2021-05-27T16:48:56","date_gmt":"2021-05-27T20:48:56","guid":{"rendered":"https:\/\/viya.vi\/?page_id=33035"},"modified":"2024-03-05T13:14:31","modified_gmt":"2024-03-05T17:14:31","slug":"ebb-faqs","status":"publish","type":"page","link":"https:\/\/viya.vi\/support\/ebb-faqs\/","title":{"rendered":"EBB FAQS"},"content":{"rendered":"\t\t
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Home<\/a> \/ Support<\/a> \/ EBB FAQs<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Viya EBB FAQs<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Learn About The Emergency Broadband Benefit Program:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is EBB?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

The Federal Communications Commission voted to formally establish the Emergency Broadband Benefit\u00a0program, a $3.2 billion federal effort to provide discounts on internet service and equipment to many\u00a0low-income households. Eligible families will get up to $50 per month to help defray the cost of decent
broadband and $100 toward a computer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat Does the Program Provide?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Eligible households can get a discount of up to $50 per month on internet service ($75 per month for\u00a0those living on tribal lands). The discount also applies to modem\/router fees. In addition, the program\u00a0offers a one-time discount of up to $100 toward the purchase of a laptop, desktop, or tablet from\u00a0participating providers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you Bundle the discount for various services?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

While you can get the discount with internet plans bundled with phone services, but bundling TV service\u00a0is not eligible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Who owns and operates the 1Gig network? <\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Viya owns and operates the fiber\u00a0to the curve\u00a0network that delivers our\u00a0Viya\u2019s 1Gig\u00a0service.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho Is Eligible for the Emergency Broadband Benefit Program?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

You\u2019re eligible if your household meets any one of these criteria:<\/p>


\u2022 You qualify for the existing Lifeline program.
\u2022 You receive benefits under a free and reduced-price school lunch program or school breakfast\u00a0program.
\u2022 You lost your job or experienced a substantial loss of income since Feb. 29, 2020.
\u2022 You\u2019re a student who receives a federal Pell Grant.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat companies participate in the EBB?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Viya participates in the program, but not all internet service providers (ISPs) will be participating in the\u00a0program. The FCC is maintaining a web page where consumers can check to see whether their internet\u00a0provider has signed on. Go to this webpage, www.fcc.gov\/emergency-broadband-benefit-providers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The FCC says the program is not yet open to consumers but will be within the next few weeks. Once it\u2019s\u00a0in place, you can apply through your ISP or directly with the USAC, which administers the Lifeline\u00a0program. \u201cWe are working to build out systems that allow for multiple ways to apply for the benefit for
eligible households,\u201d an FCC spokesperson told us via email.

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Viya will verify that you qualify through a database administered by the FCC. A participating provider can\u00a0also use an alternate verification process, provided it\u2019s approved by the FCC. A school must verify the\u00a0eligibility of a household based on the participation in the free and reduced-price lunch program or the
school breakfast program.

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Viya will offer discounted rates to their customers and get reimbursed by the FCC from the program\u2019s\u00a0funds.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The program\u2019s rules stipulate that the discount will expire either when the money in the fund runs out\u00a0or six months after the secretary of Health and Human Services declares the end of the COVID-19 health\u00a0emergency.

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To help families avoid sticker shock when the first bill without the discount arrives, the FCC says there\u00a0will notifications about the funding status of the Emergency Broadband Benefit program, with warnings\u00a0at the start of the program and as the funding is projected to be depleted. More information about\u00a0warnings will be released in the coming weeks.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will the Emergency Broadband Benefit program last?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19\u00a0pandemic. The program will end once the program funds are exhausted, or six months after the\u00a0Department of Health and Human Services declares an end to the pandemic, whichever comes first.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will I know the Emergency Broadband Benefit program is ending?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Your participating provider must give you notice about the last date or billing cycle that the full benefit\u00a0will apply to your bill and the date or billing cycle that a partial benefit will apply to your bill, in addition\u00a0to information about the cost of your broadband service after the program ends.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if the program funding runs out during my monthly billing cycle?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

The end of the program may not be timed to your billing cycle for service. This may result in you\u00a0receiving less than the full monthly service discount in the final month of the program. In the event that\u00a0you might receive a partial benefit in the last month of the program, your participating provider must\u00a0receive your permission before they can charge you an amount higher than what you would pay if the\u00a0<\/span>full Emergency Broadband Benefit is applied to your broadband bill. In other words, if you were\u00a0<\/span>receiving a $50 discount off of your broadband bill, but based on the available funds in the program,\u00a0<\/span>there is only enough to provide you with a $40 discount, your provider must have your permission to\u00a0<\/span>charge you the additional $10.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I continue to receive broadband service when the Emergency Broadband Benefit program ends?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Households will need to opt-in or request to continue broadband services with their provider. If you\u00a0don\u2019t opt-in or select a new service plan with your provider, your broadband service will end once the\u00a0program ends. Even if you had service with the same provider before enrolling in the Emergency\u00a0Broadband Benefit, you will need to opt-in to continue broadband services after the program ends.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I be charged for service when the Emergency Broadband Benefit program ends?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

Yes, if you agree to continue receiving service from your provider.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen can I sign up for the Emergency Broadband Benefit?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

The program has been authorized by the FCC, but the start date has not yet been established. The FCC\u00a0is working to make the benefit available as quickly as possible, and you should be able to sign up by the\u00a0end of April, 2021. Please check our website, www.fcc.gov\/broadbandbenefit, regularly for the latest
information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I receive the funds directly each month?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t

No, the Emergency Broadband Benefit provides a monthly discount on broadband service of up to $50\u00a0per eligible household (or up to $75 per eligible household on Tribal lands). The participating broadband\u00a0service provider will receive the funds directly from the Emergency Broadband Benefit program.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Home \/ Support \/ EBB FAQs Viya EBB FAQs Learn About The Emergency Broadband Benefit Program: What is EBB? The Federal Communications Commission voted to formally establish the Emergency Broadband Benefit\u00a0program, a $3.2 billion federal effort to provide discounts on internet service and equipment to many\u00a0low-income households. Eligible families will get up to $50 per […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":28587,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"yoast_head":"\nEBB FAQS - VIYA<\/title>\n<meta name=\"description\" content=\"Discover how the Emergency Broadband Benefit Program can bridge the digital divide. 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