{"id":29448,"date":"2020-11-28T19:20:43","date_gmt":"2020-11-28T19:20:43","guid":{"rendered":"https:\/\/viya.vi\/?page_id=29448"},"modified":"2024-02-29T15:41:22","modified_gmt":"2024-02-29T19:41:22","slug":"billing-faqs","status":"publish","type":"page","link":"https:\/\/viya.vi\/support\/billing-faqs\/","title":{"rendered":"Billing FAQS"},"content":{"rendered":"\t\t
Home<\/a> \/ Support<\/a> \/ Billing FAQs<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Your bill will come to the mailing address on your account. You can also create an\u00a0<\/span>online account\u00a0<\/span><\/a>on our website. Simply create an account using your statement number and you will be able to download and\/or pay your monthly statement.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Yes, you can! To make payment as quick and easy as possible, please provide the person making your payment with the following information:<\/span><\/p> However, to ensure we keep you safe, please follow the Ways To Pay link below to find our other payment options.<\/span><\/p> >Ways To Pay<\/span><\/a><\/p> Because Viya bill in advance for your service, you may see prorated charges on your first bill. These are <\/span>per day <\/i><\/b>charges for the portion of service you received between the date your service was installed and the beginning of the next 30-day billing period.\u00a0 Charges may vary depending on your installation date and service you have added, but generally run between 1 and ten days worth of charge.\u00a0 Prorated charges will not appear on your next month\u2019s statement.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t How to Understand Your Viya Bill<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t Discover Viya payment options!<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t VIYA wants to make your transition to your new home as convenient as possible. Below are some helpful tips for moving:<\/span><\/p> \u00a0<\/p> If relocating to a new home in the Virgin Islands there are a few tips you should make sure to follow in order to continue your VIYA service at your new location. First, we recommend notifying the Business Office by calling 340.777.Viya (8492) approximately two weeks in advance of your move. A representative will fill out a transfer service order with your new physical and\/or billing address(es). Please have your account information, correct new address and driving directions handy.<\/span><\/p> \u00a0<\/p> Installation fees will be dependent on the services you are transferring and the readiness of the lines at the new location.<\/span><\/p> The representative will also be able to help you set up a new installation appointment and determine any installation fees that will be incurred.<\/span><\/p> Cable TV Customers:<\/span><\/p> If transferring TV service please make sure to\u00a0bring\u00a0your box(es)\/media player(s) with you to your new location.<\/span><\/p> \u00a0<\/p> Internet\/Telephone Customers:<\/strong><\/p> If transferring Telephone and\/or Internet service, DO NOT transfer the eMTA device. This piece of equipment belongs with the residence. If there is no eMTA device already in place at the new location, one will be provided during your service installation.<\/span><\/p> \u00a0<\/p> Cable TV Customers:<\/strong><\/p> If transferring TV service please make sure to\u00a0bring\u00a0your box(es)\/media player(s) with you to your new location.<\/span><\/p> Internet\/Telephone Customers:<\/span><\/p> If transferring Telephone and\/or Internet service, DO NOT transfer the eMTA device. This piece of equipment belongs with the residence. If there is no eMTA device already in place at the new location, one will be provided during your service installation.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t If leaving island and disconnecting your VIYA service(s), please notify the Business Office by calling 340.777.Viya (8492). Please let the Customer Service Representative know the date you would like your service(s) terminated and if the final bill should be sent to a new mailing address.<\/span><\/p> \u00a0<\/p> TV Customers:<\/b><\/p> Please be sure to return any\/all boxes\/media players to the Viya Business Office in order to receive a refund for the equipment deposit(s). Failure to return the equipment in the same condition it was issued will result in being billed for the replacement value of the equipment.<\/span><\/p> \u00a0<\/p> Internet\/Telephone Customers:<\/b><\/p> Please DO NOT remove the eMTA device from the home. The equipment should remain plugged in as-is. Your service(s) will be deactivated through the line.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\tBilling, Disconnection & Relocation FAQs<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Viya Support for Your Payment Queries<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do I get my bill?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I send someone to make a payment for me?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t
<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does my bill reflect \u201cprorated\u201d charges?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t
Relocating or Disconnecting Service<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTransferring service to a new address in the U.S. Virgin Islands?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLeaving Island?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t