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Viya Mobile FAQs

Understanding Viya's Mobile Services

Visit https://viya.vi/mobile for all plan details. 

Our Unlimited, Home Abroad and Home Abroad Plus plans offer unlimited talk, text and data nationwide in the U.S., in the USVI, and in Puerto Rico. Our Basic mobile plan offers unlimited talk and text in the U.S., in the USVI, and in Puerto Rico with 5GB of data while in USVI. 

Our Unlimited, Home Abroad and Home Abroad Plus plans also offer Caribbean coverage including text, data & calls to US, USVI & PR while in the British Virgin Islands, as well as 20 Minutes of talk + 5GB of data while roaming across the Caribbean on our partner networks. 

Unlimited Mobile Hotspot is included for Unlimited, Home Abroad and Home Abroad Plus plans. 

Unlimited App internet for WhatsApp, Messenger, and Google Maps are included with Home Abroad and Home Abroad Plus plans. 

Long distance rates can be found at: Long distance rates. 

Yes! All our plans work stateside at no additional cost. Our Unlimited, Home Abroad and Home Abroad Plus plans offer unlimited talk, text and data nationwide in the U.S., in the USVI, and in Puerto Rico. Our Basic mobile plan offers unlimited talk and text in the U.S., in the USVI, and in Puerto Rico. 

We work on the largest and fastest networks in the United States. For an even better experience when traveling stateside, ensure to enable VoLTE on your device to enjoy expanded, high-quality Nationwide coverage at no additional cost. 

Visit https://viya.vi/mobile/extended  

Know Viya VI Data Plan FAQs

For just $45/mo this plan includes everything in the VI Talk & Text Plan plus unlimited data while in the USVI.

This is a local plan and calls and texts must originate from the Viya network in the USVI. Data usage is also limited to the Viya network in the U.S. Virgin Islands.

  • The data in the VI Data Plan is truly unlimited and will not be subject to throttling at any point during your payment period.
  • Please review Viya’s Fair Usage Policy for further details.

Know Viya Home Abroad Plan FAQs

Home Abroad Includes: 

  • Unlimited Nationwide: Talk, Text & Data in the US, USVI & PR 
  • Unlimited BVI: Text, Data & Calls to US, USVI & PR 
  • 20 Minutes of Calling from USVI to Caribbean 
  • 20 Minutes + 5GB Data for Caribbean Roaming 
  • Unlimited Hotspot  
  • Unlimited App Internet for WhatsApp, Facebook Messenger & Google Maps 

Home Abroad Plus Includes: 

  • Unlimited Nationwide: Talk, Text & Data in the US, USVI & PR 
  • Unlimited BVI: Text, Data & Calls to US, USVI & PR 
  • 1000 Minutes of Calling from USVI to Caribbean 
  • 20 Minutes + 5GB Data for Caribbean Roaming 
  • Unlimited Hotspot  
  • Unlimited App Internet for WhatsApp, Facebook Messenger & Google Maps 

Visit https://viya.vi/mobile for all plan details. 

The Home Abroad plan will work in 13 Caribbean destinations: BVI, Anguilla, Antigua & Barbuda, Turks & Caicos, St. Kitts and Nevis, Montserrat, Dominica, St. Lucia, Cayman Islands, Jamaica, Barbados, St. Vincent and the Grenadines and Grenada.

Know Viya Travel FAQs

Viya has partnered with other providers to offer you the best coverage when you travel. This means that you will see a different carrier’s name on your handset.  For US or Puerto Rico travel, look for T-Mobile and for Caribbean travel make sure your handset says FLOW.

This means that you handset is not receiving a strong enough signal from one of Viya’s service partners. You may have to manually set up your device to use one of Viya’s service partners’ networks.  You can get the instructions from our stores or click here.

  • Our Home Abroad plan will provide you with all your travel needs, including data and unlimited talk and text.

Know Viya International Travel FAQs

Get the information you need to know before traveling abroad.

We want you to be able to step off the plane and use your phone without costly roaming fees. Here’s how to check whether your phone is ready and if there’ll be any additional costs:

  1. When you get there, you may need to turn on Data Roaming on your device. Check out the User Guide for your device for the exact steps.
  • To call a local number in the country you’re visiting, dial the plus sign + followed by the country code, city code, and number (which can be any number of digits with or without dashes or spaces). If there’s a zero (0) listed before city code, remove the zero.
  • To call back to the U.S., dial +1, the area code, and the number (Example: +1-555-123-4567). The plus sign replaces the need to use an IDD code. (It’s the same to send a text message, too.)
  • You can dial 1-1-2 when traveling internationally for emergency calls. 9-1-1 may also be used in some countries in addition to 1-1-2. If you’re in doubt, check the local directory or other resource for the emergency number in that country.
  • Toll-free numbers like 1-800 or 1-888 can’t be guaranteed to work while abroad. Check into alternate numbers for any you may want to call while traveling.