Privacy policy
Privacy policy
1. Introduction
This privacy policy (the “Privacy Policy”) describes the types of information collected by Medik8 Inc. d/b/a Medik8 (“Medik8,” “we,” “us,” or “our”) in connection with our websites operated in the United States, namely (i) us.medik8.com, (ii) medik8.com/us and (iii) medik8.us (the “Websites”) and any related websites on sub-domains, extensions, and locales that we own, and any related online platforms, social media, applications and software systems that we operate (together with the Websites, the “Sites”). The Privacy Policy is applicable only to visitors, users, vendors, customers, merchants, and others, who currently reside in or select a shipping address in the United States or who access the Sites from the United States (“you” or “your”).
By accessing the Sites on any computer, mobile phone, tablet, or other device (collectively, “Device”), making a purchase from us, expressly agreeing to the Privacy Policy, or otherwise interacting with us through the Sites, you agree to the terms of the Privacy Policy. If you do not agree to the Privacy Policy, please do not use the Sites.
We may modify the Privacy Policy at any time, and will post the current version on the Websites as further detailed in the “Changes to the Privacy Policy” section below. We encourage you to periodically review the Privacy Policy to stay informed about how we are using the information we collect.
2. Collection, Use, and Disclosure of Personal Information
The following table sets forth the categories of personal information we collect from you, the source of that personal information, and how we use and share such personal information.
|
Category of Personal Information Collected |
Source of Information |
Purpose for Our Collection |
Categories of Third-Party Recipients (other than Medik8) |
|
Contact information: Such as your first name, maiden name, last name, billing address, delivery address, email address, telephone numbers, or other contact information |
From you |
To fulfill your requests for products and services, respond to your inquiries, send you a confirmation email when you make a purchase, send you catalogs, information, promotional materials and other offerings, when you contact us or request customer service or support |
Our service providers |
|
Other identifiers: Such as your username, date of birth, gender, and age |
From you |
To fulfill your requests for products and services and provide you with product information and offers that may be of interest to you |
Our service providers |
|
Purchase and order information: Contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, and any communications we have received about your order or purchase |
From you |
To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you |
Our service providers who process, fulfill, and ship orders |
|
Other delivery information: Name and address of recipient for delivery, if different from customer’s |
From you |
To deliver to the person at the address which you have requested |
Our service providers who process, fulfill, and ship orders |
|
Payment information: Name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address |
From you and your payment card issuer |
To check that the right person is using the right card or account, meet the requirements of the card brands or account issuers, and make sure we are paid for what you buy |
Our service providers who process payments for us and who are contractually required to comply with laws and requirements applicable to payment processing, which may include the Payment Card Industry Data Security Standard (PCI-DSS), a security standard developed and maintained by the Payment Card Industry Security Standards Council |
|
Legal information: Fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents |
From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives |
To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves |
Our service providers who help us with fraud protection and credit risk reduction, and law enforcement and other governmental authorities in accordance with applicable law |
|
Preference information: Your marketing preferences, your account settings (including any default preferences), any preferences you have indicated, the types of services/offers that interest you, the areas of our Sites that you have visited or ways that you interact with our Sites |
From you, and from our Site technology’s interaction with your browser/Device and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow |
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites, to provide you with customized Site content, targeted offers, promotions and advertising on the Sites that might be of interest to you |
Our third-party vendors and service providers that perform website analytic services for us such as Google Ads or enable the customization of offers to you to improve your shopping experiences through our Sites |
|
Communications: Communications we have with you through the Sites, by email, by online live chat, or otherwise. Please note that we record and save calls to our customer service team and any online chats |
From you |
To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience. Calls and online chats may be analyzed for training, quality control and for sales and marketing purposes. |
Our service providers who assist us with customer service, including third party vendors who facilitate chats |
|
Voluntary information: Any voluntary information you provide us with, by any means including by email, such as responses to surveys or competitions, your health details or philosophical beliefs, information related to a complaint of an adverse reaction to any of our products, or when you post a product review, question, answer, or other information on the Sites |
From you and your social media account provider |
To know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and pick competition winners |
Our service providers who administer surveys and promotions |
|
Photographs and Biometric information: Such as your photos and pictures, including your profile picture and before and after pictures related to your use of our products |
From you when you upload them to the Sites or otherwise share with us, including through email or social media |
To better understand your needs for our products and services and evaluate any adverse reaction to any of our products |
Our service providers; to other current and potential customers when we repost photographs in social media posts or use in marketing |
|
Personalization: Your journey online and how you use our Sites, whether and when you open our marketing emails and respond to our advertisements |
From you, and from our Site technology’s interaction with your browser or Device and cookies tracking the pages you visit |
To improve our Sites, products and services, customer service, and customer shopping experience |
Our third-party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our Sites |
|
Device information: IP address, internet provider, operating system and browser used, type of device (such as laptop or smart phone), Device cookie settings and other Device details (such as MAC address and geolocation) |
From you and from the Website technology’s interaction with your browser or Device |
To make sure the Websites’ technology works properly with your Device and make sure you can see and use the Websites on the Device you are using, for analytical and demographic purposes, and to provide offers that may be of interest to you We will also use this information to protect the security and integrity of the Websites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users |
Our service providers who help us with fraud protection, and third-party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on the Websites |
|
Information automatically collected from your browser: When you use the Websites, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to the Websites, the amount of time you spend viewing or using the Websites, the number of times you return, or other clickstream or Website usage data, emails we send that you open, forward, or click through to the Websites |
From you and from the Website technology’s interaction with your browser or Device |
We will use this information in an aggregated non-specific format for analytical and demographic purposes We also will use this information to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users |
Our third-party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on the Websites |
|
Suspected crime information: Details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior |
From crime and fraud prevention agencies, from you, witnesses, and from the police |
To protect customers, the public and our business against risks and crime, to prevent loss, to prosecute crime, and to defend ourselves |
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
Aggregated personal information does not personally identify you or any other user of the Sites. We may use aggregated personal information such as statistical or demographic information for any purpose, including for statistical analysis and research.
3. Additional Purposes for Using Personal Information
In addition to the uses set forth in the “Collection, Use, and Disclosure of Personal Information” section above, we may use and share the categories of personal information identified above:
- To comply with applicable legal and regulatory requests and obligations (including investigations).
- To establish or defend legal claims and allegations.
- For security or the prevention, detection, or investigation of fraud, suspected or actual illegal activity, violations of company policy or rules, or other misconduct.
- To seek advice and consultation from lawyers, auditors, insurance companies, and other professional advisers.
- With potential or actual purchasers of all or part of our business in connection with a business transaction.
4. Cookies & Other Tracking Tools
As described in the table in the “Collection, Use, and Disclosure of Personal Information” section
above, when you visit the Sites, we may collect certain information from you automatically, such as
your Internet Protocol (IP) address, MAC address, browser type, operating system, device-
identifying information, the specific web pages visited during your connection, and the domain name
from which you accessed the Websites. In addition, we may collect information about your browsing
behavior, such as the date and time you visit the Websites, the areas or pages of the Websites that
you visit, the amount of time you spend viewing the Websites, the number of times you return to the
Websites and other clickstream data.
Like many commercial websites, we collect this information through what is known as "cookie" technology or similar tracking tools on the Websites. A cookie is a small text file that is placed on your computer when you access the Websites and allows us to recognize you each time you visit the Websites. We may use cookies to: (1) allow you to use the Websites without having to re-enter your user name and password; (2) enhance or personalize your usage of the Websites and shopping experience on the Websites; (3) monitor usage of the Websites; (4) manage the Websites; and (5) improve the Websites and our products and services, including providing you with interest-based ads. For more information on our advertising, see “Interest-Based Advertising” below.
If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Websites, or that we may put on our Websites in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.
We may combine the information we collect through cookies or other tools with other information we have collected from you or information from other sources.
5. Interest-Based Advertising
We may use third-party advertising companies and platforms such as Google Ads that use tracking technologies to serve our advertisements across the Internet. These advertising companies serve ads on behalf of us and others on nonaffiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on your search history or other information collected elsewhere over time.
If you would like more information about this practice and to know your choices concerning interest-based ads, visit: https://optout.networkadvertising.org/ or https://youradchoices.com/control.
If you reside in California or certain other US states, you also have the right to opt-out of sharing of your personal information for cross-context behavioral advertising and/or targeted advertising, described below in the section “Your California and Other State / Provincial Privacy Rights.”
6. Retention of Your Personal Information
We may retain your personal information for as long as necessary to fulfill the purpose for which it was collected or to comply with legal or regulatory requirements. We strive to retain your personal information no longer than is reasonably necessary to carry out the purposes listed in this Notice or as required by law.
7. Security
We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Sites. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
8. Children
The Sites are not directed to children under the age of 13 and we do not knowingly collect any personal information from children under the age of 13. If you believe that a child under the age of 13 has provided personal information to us, please contact us promptly as described in the “Contact Us” section below, and we will endeavor to investigate and delete such information from our systems. We do not have actual knowledge about selling or sharing personal information of consumers under the age of 16.
9. Third-Party Websites and Accounts
The Sites may contain links to third-party websites, such as social media sites like Instagram, Facebook, and YouTube, which may have privacy policies that differ from our own. We are not in any way responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.
You may choose to create accounts on websites or platforms owned or controlled by third parties to purchase our products. These third parties may use your information for their own purposes, including for behavioral advertising and analytics purposes. We do not control and are not responsible for the collection, use or other processing of your information by these third parties through the accounts you create with them. Please refer to their privacy policies to learn about how they handle your personal information.
10. Changes to the Privacy Policy
We may change the Privacy Policy from time to time, including as required to keep current with rules and regulations, new technologies, and security standards. When we do, we will post the change(s) on the Websites. If we change the Privacy Policy in a material and retroactive manner, we will provide appropriate notice to you.
11. Your California and Other State / Provincial Privacy Rights
Depending on the US state or Canadian province in which you reside, you may have the following rights with respect to your personal information:
- The right to know what categories or specific personal information we have collected, used, disclosed, and sold about you. To submit a request to know, you may contact us as described below under Contact Us. You also may designate an authorized agent to make a request for access on your behalf.
- The right to request that we correct inaccurate personal information that we maintain about you. To submit a request for correction, you may contact us as described below under Contact Us. You may also designate an authorized agent to make a request for correction on your behalf.
- The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may contact us as described below under Contact Us. You also may designate an authorized agent to make a request for deletion on your behalf.
- You have the right to opt-out of the sale of your personal information or the sharing of your personal information for cross-context advertising or targeted ads. Although Medik8 does not sell your personal information for money, you can opt-out of sale/sharing for cross-context behavioral ads or targeted ads here. You can also use the Global Privacy Control ("GPC") to signal your opt-out preference. To learn more about the GPC, please visit https://globalprivacycontrol.org. If you delete cookies or reset your device, you may need to set your preference again to ensure we continue to honor your preferred choice.
- —however, Medik8 does not sell or share your personal information (and has not done so for the 12-month period prior to the effective date of the Privacy Policy) as we understand the requirements of applicable law.
When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. If you do not have an account with us, we may ask for information such as your email address, order numbers of your previous orders, the last four digits of a credit or debit card or a bank account number used to make a purchase, or the date of your last purchase. We also may use a third-party verification provider to verify your identity.
You may have the right to appeal any decision or action that we take related to the above-described privacy rights. If you believe that Medik8 has failed to take appropriate action in response to your privacy rights request or you believe that we have denied your request improperly, you may appeal by contacting us as described below under Contact Us.
Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such request, please contact us as set forth in the “Contact Us” section below. Please allow up to 30 days for us to process your request. You may submit such a request once (1) per year.
12. Right to Removal of Posted Information—California Minors
If you are under 18 years of age, reside in California, and have a registered account with us, you have the right to request removal of unwanted information that you publicly post on the Sites. To request removal of such information, you can contact us as set forth in the “Contact Us” section below. Upon receiving such a request, we will make sure that the information is not publicly available on the Sites, but the information may not be completely or comprehensively removed from our systems and databases.
13. Visitors from Outside the United States—Cross-Border Transfer
The Sites are intended for use of residents of the United States. If you are visiting the Sites from outside the United States, you understand and agree that your personal information may be transferred to, stored, and processed in the United States or other countries in accordance with the Privacy Policy. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Sites and/or providing personal information to us, you consent to the transfer of your information to the United States or other countries as described in the Privacy Policy.
14. Visitors from Canada
Medik8 Inc. is the data controller for Canadian residents. Canadian residents may request access to or correction of their personal information in our custody or control as described above or by contacting us as noted below.
15. Contact Us
If you have questions or concerns about the Privacy Policy or how we collect and use the information of our customers, you can contact us by
- emailing us at privacy (at) medik8.us,
- postal address at Medik8 Inc. d/b/a Medik8, 103 Foulk Road Suite 202 Wilmington, DE 19803; ATTN: Privacy Request, or
- telephone at +44 (0)20 8458 2500.
If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. If you make a purchase, we will send you a confirmation email.