Privacy policy

Privacy Policy

Last Updated: 21.04.2024

Thank you for choosing UMARKET for your online grocery needs. At U DIGITAL SERVICES, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our website and mobile application, and the third-party services we work with.

By accessing or using U DIGITAL SERVICES' services, you agree to the terms and conditions of this Privacy Policy. We may update this policy from time to time, so please review it periodically.

1. Information We Collect

a. Personal Information: When you create an account or place an order with UMarket, we may collect personal information, including but not limited to your name, email address, phone number, billing and shipping addresses.

b. Transaction Information: For seamless payment processing, we work with Stripe. U DIGITAL SERVICES does not store your payment details directly. Please review Stripe's privacy policy for details on how they handle your payment information.

c. Courier Assignment Information: To ensure efficient delivery, we use Kosmo Delivery to assign tasks to our couriers. This involves sharing delivery details such as address and contact information with Shipday.

d. Loyalty Program Information: If you choose to participate in our loyalty program through Smile, we collect information related to your program participation and rewards.

2. How We Use Your Information

We use the collected information for the following purposes:

- To process and fulfill your orders.
- To communicate with you regarding your orders, promotions, and updates.
- To personalize your shopping experience.
- To improve our services and enhance user satisfaction.
- To administer our loyalty program if you choose to participate.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for the purposes of providing the services you've requested.

We may share information with our trusted third-party service providers to assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4. Security

U DIGITAL SERVICES employs reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Choices

You can update your account information and communication preferences at any time. If you no longer wish to participate in our loyalty program or receive marketing communications, please contact us or use the opt-out mechanisms provided.

6. Contact Information

If you have any questions or concerns regarding our privacy practices, please contact us at support@umarket.lu.