Refund policy

Money Back Policy

Last updated on August 18, 2023

This is Tatvartha Health Private Limited’s (“Traya”) money back policy (“Money Back Policy”) Please read this Monney Back  Policy in consonance with our Terms of Service available on the Platform (“Terms”). Words used but defined here shall have the same meaning as ascribed to them under the Terms.

 

1. Eligibility Criteria 

1. a. In order to become eligible to claim  refund under this Money Back Policy, , you need to mandatorily fulfill the following requirements: 

• You must have used the complete plan as recommended to you post completion of the hair test on the Platform and have followed all the guidelines, plans, instructions as may be communicated by us to you from time to time.
• Religiously followed the treatment and purchased the complete kits for 5 consecutive months within a period of 6 months (Order number and date of purchases will be used to verify eligibility for the refund).
• You should have shared/uploaded your scalp images every month since the beginning of the treatment on the Platform.
• If the results as specified below in the table have not been achieved post the completion of the treatment (i.e. post the expiration of 5 months or 8 months, whichever is applicable based on your treatment plan).
• Refund to be raised within 30 days after the 5th-month or 8th-month order 

1. b. Kindly refer to the table below for eligibility bifurcation as per type and stage of hair loss. 

Type & Stage of Hair Loss	*Time to see regrowth / Eligibility period	What they should be expecting in that timeline
Male Pattern Hair Loss - Stage 1	5 months	Thickness of hair growth. Maintenance of hairline.  Prevention of further hair loss.
Male Pattern Hair Loss (Stage 2,3) & Telogen Effluvium	5 months	Maintenance of hairline.  Prevention of further hair loss. Regrowth on areas of bald patch (if any).
Male Pattern Hair Loss Stage 4	8 months	Regrowth on areas of bald patch .
Age 40+ or receding hairline for all stages of hair loss.	8 months	Regrowth will happen only if there are active follicles present . Maintenance of hair line is guaranteed.

 

2. It is hereby clarified that a user will become eligible to claim a refund under this Money Back Policy ONLY if all the conditions specified above are met and fulfilled.

3. Exceptions:

Additionally, you will not be eligible to claim refund under this Money Back Policy if you are suffering or have suffered with any of these pre-existing health conditions listed below or in the event you are diagnosed with these health conditions during the course of the treatment:

• Hashimoto's thyroiditis 
• Alopecia Areata 
• Folliculitis
• Psoriasis and eczema 
• Cancer patients 
• Previously undergone transplant 
• Tinea capitis
• Trichotillomania
• Lichen plano pilaris (LPP)
• Fungal scalp infection (Ex: Kerion and Favus)
• Scarring alopecia 

4. Process to claim refund under this Money Back Policy