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My Telstra app
Telstra at your fingertips
Whether it’s paying bills, managing your account, changing services or getting help – do it all in one place.
It’s quicker in the app
Home
Your home for everything Telstra. Check your Telstra Plus points, view new notifications from us about your service, and make changes whenever you need.
Profile
Update personal details and view Account activity. Add account contacts, change your PIN, or add biometrics to access your account securely via the app.
Services
Track your usage, turn on auto recharge, and get in control of your plan. Monitor outages and check your internet speeds.
Payments
Make payments, view eBills, download tax invoices, manage your payment methods, and get more info on failed payments.
Get Help
With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day. Just send us a message and you’ll be notified when we reply.
Shop
From devices to accessories, shop the latest tech at your fingertips. Compare devices, read reviews, access exclusive deals and find the info you need quickly.
Get extra protection from the latest online threats.
Turn on new device security features, like Wi-Fi Scan, in the My Telstra app. Device Security Essentials is free for Telstra mobile customers and powered by McAfee.
Access Telstra Plus offers
Enjoy exclusive pre-sale access to some of the hottest concert tickets of the year, only for Telstra Plus members.
Rewards you’ll love, all in one place. Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.
How to get the app
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Download
Open the App Store (for Apple users) or Google Play (for Android users). Search for My Telstra and select Install.
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Sign in
Use your Telstra ID to sign in. If you don’t have one, you can register for a Telstra ID now. Not sure what your Telstra ID is? Learn more about Telstra ID.
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Get started
Start using the app to manage your services and get the help you need, when you need it.
Join Telstra Plus for free
Access exclusive offers and get rewarded just by making your payments on time. Earn 10 points on every $1 of eligible spend – it's that easy.
What’s new in the app
Stay safer online
Help protect your device from hackers and online scams with Device Security Essentials. It's free for Telstra Mobile customers.
Shop must-have accessories
Our new hassle-free checkout makes it easier to add items to your cart and order in just a few taps.
See Pre-Paid discounts
You’ll now be able to see any available discounts while recharging.
Recharge without signing in
We can recognise the Pre-Paid SIM in your device so you can easily recharge without signing in.
Shopping just got simpler
View popular products in 'Shop' and explore accessories from the biggest brands at the touch of a button.
Easier home phone help
You can now find help in-app for any connection issues with your home phone.
More available extras
If you're on an Upfront Mobile or Data plan, you can add Speed Optimiser or Latency Optimiser for an extra $10 per month.
Available to add-on to our upfront mobile and data plans. Requires a compatible device on our 4G or 5G network. Cancel anytime. Data shown may vary depending on network coverage.
Track your account activity
Notification centre is now ‘Account activity’. Keep track of your orders, cases, faults and notifications.
Small Business
Make the most of your business account with Telstra by managing everything in-app, on demand.
Frequently asked questions
Download instructions
- Open the Australian App Store (for Apple users) or the Australian Google Play Store (for Android users)
- Search for My Telstra and select to install
- When the End User Terms appear, select Accept to start download
- Once it’s finished installing, select Open, or find the My Telstra icon on your screen to launch the app
Note: You can only download the My Telstra app in the Australian App Store or Play Store.
The My Telstra app will work on any Android device, iPad or iPhone if it meets the following OS requirements
- Android 9 or later
- Apple iOS 13 or later
Windows Phone and Blackberry phones are not compatible with the My Telstra app.
Yes, you’ll be able to use the app to manage your services and devices.
How much space do I need on my device to install the My Telstra app?
- For Android users: 46.7 MB.
- For iPhone or iPad users: 100-110MB.
The My Telstra app has replaced both the Home Dashboard App and Telstra 24x7 app. Download the My Telstra to continue managing your home internet and Telstra services.
What is a Telstra ID and do I have one?
A Telstra ID is the only sign in you need to access all your Telstra services.
You may already have a Telstra ID if:
- You already use one of our online services, such as My Account or Telstra Plus
- You use Telstra Mail or have a BigPond or Telstra.com email address
If you don’t have a Telstra ID, you can register for a Telstra ID now, it’s easy.
Can I use the app without a Telstra ID?
- It’s best to sign in using your Telstra ID. If you install the app on a device that’s connected to the Telstra mobile network, you can use the app without using your Telstra ID, however it limits what you can do with the app.
- For security reasons, if you are not signed in with your Telstra ID you won’t be able to use the app at all when connected to Wi-Fi.
What should I do if I’ve forgotten my Telstra ID?
You can recover your username or reset your password online.
If the My Telstra app keeps crashing, there are a few ways to fix this issue.
For Android:
- Clear the app data
o Go to your System settings
o Open Apps and notifications then find My Telstra
o Select Storage and cache then Clear storage
- Uninstall and reinstall the app
For iOS:
- Uninstall and reinstall the app
If you get a blank screen or expired session error when you sign into the My Telstra app, there are a few ways to fix this issue.
For Android
Change your default browser
- Close the My Telstra app, including in the background
- Open Settings and select Apps and notifications
- Select Default apps then Browser app
- Choose Chrome as your default browser
- Open the My Telstra app and try to sign in again
For iOS
Clear website data
- Open Safari on your device and select Settings
- Scroll down and choose Advanced then Website Data
- Select Show All Sites and scroll down so you can see telstra.com
- Select Edit
- Remove all telstra.com data by tapping on the - (minus) button
- Confirm by selecting Delete
- Open the My Telstra app and try to sign in again
Yes, you can. Sign in to your My Telstra in a browser with your Telstra ID.
If it’s the first time you’re setting it up:
- Select Add an Account
- Fill in your details then select Continue
- If you enter your mobile number, we’ll send you an SMS with a 6-digit one-time code
- When prompted, enter your one-time code to complete registering your new account.
If you’re adding another service:
- Select Services from the menu at the top of the page
- Scroll down to Can’t see one of your services? Get help
- Enter the requested details and follow the remaining prompts to add the service to your account.
We’ve moved your online accounts into one place so they’re easier to find and manage. So when you sign in, it may look different – but the only difference is you’re seeing your accounts together.
If you don’t recognise a service listed, contact us as soon as possible.
How to
Pay your Telstra bill with our My Telstra app in a few easy steps:
- Sign in to the My Telstra app using your Telstra ID
- Choose the bill you want to pay and select Pay now
- Enter the bill amount and choose your payment method
Need help? Watch our short video on how to pay your Telstra bill with our My Telstra app.
If you need to apply for a payment extension with the My Telstra app:
- Sign in to the My Telstra app using your Telstra ID
- Choose the bill you want to pay and select Pay now
- Select Request payment extension and accept
Need help? Watch our short video on how to request a payment extension in the My Telstra app.
If you need to query a charge with the My Telstra app:
- Sign in to the My Telstra app using your Telstra ID
- Select Payments
- Select the bill you want to query
- Select Query a bill
- Follow the prompts
Need help? Watch our short video on how to query a charge in the My Telstra app.
If you’ve paid your bill and need to report your payment with the My Telstra app:
- Choose the account you made a payment for
- Select Report a payment
- Confirm your details and follow the prompts
Need help? Watch our short video on how to report a payment in the My Telstra app.
A Telstra ID is the only sign-in you need to access and manage all your Telstra apps and services and is quick and easy to create. You can set one up within the app.
- Open the My Telstra app
- Select Create a new Telstra ID and Let's get started
- Enter your details and follow the prompts
Need help? Watch our short video on how to register for a Telstra ID within the My Telstra app.
If you need smart troubleshooting with the My Telstra app:
- Sign in to the My Telstra app using your Telstra ID
- Select Get Help and choose the product you need help with
- Tell us which services are affected
- Select which issue you are experiencing and follow the prompts
Need help? Watch our short video on how to troubleshoot your services in the My Telstra app.
If you need to check for outages in your area with My Telstra app:
- Sign in to the My Telstra app using your Telstra ID
- Select Get Help and Check for outages in your area
Need help? Watch our short video on how to check for outages in the My Telstra app.
Trouble signing in to the My Telstra app? Reset your Telstra ID password in the My Telstra app.
- Select Sign in or register
- Select Reset password
- Enter your username and select Send email
- We'll send you an email with further instructions
Need help? Watch our short video on how to reset your Telstra ID password in the My Telstra app.
If you need to manage contacts with authority on your account in the My Telstra app:
- Select Security settings from the profile screen
- Select Account contacts to view the contacts who have authority on your account
- Select the contact you wish to manage
- Change their level of authority, remove them from your account, or re-authorise them
- Follow the prompts
Need help? Watch our short video on how to manage account authority in the My Telstra app.
If you need to recharge your Pre-paid service with our My Telstra app:
- Sign in to the My Telstra app using your Telstra ID
- Open the Service tab and choose your Pre-paid service
- Select Recharge now and follow the prompts
Need help? Watch our short video on how to recharge your Pre-Paid in the My Telstra app.
If you need to set up a direct debit with our My Telstra app:
- Sign in to the My Telstra app using your Telstra ID
- Select Payments
- Select your latest bill
- Choose your direct debit payment method and enter your details
- Follow the prompts
Need help? Watch our short video on how to set up a direct debit in the My Telstra app.
If you need to check your plan and contract details with the My Telstra app:
- Sign in to the My Telstra app using your Telstra ID
- Open the Service tab and select the service you want to check
- Take a look at the Your plan section
- Tap Manage and follow the prompts
Need help? Watch our short video on how to check your contract details in the My Telstra app.
Now you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, you can let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.
- Sign in to the My Telstra app using your Telstra ID
- Select Get help
- Select Visit a store
- Select Join a store’s queue
- Follow the prompts