Web Help Desk
- Automation of ticketing
- Centralized knowledge base
- Tracking and management of IT assets
- Simplified project and task management with relational ticketing
- Integration with Active Directory and LDAP
- Reporting to measure SLAs
Download Free TrialEmail Link To TrialFully functional for 14 days
Download Free TrialEmail Link To TrialFully functional for 14 days
Let’s get your product installed and configured!
We offer quick access to technical documentation for the installation and configuration of your products. We also offer a comprehensive documentation library should you need more information related to your product.
Top Onboarding Resources
View Install Resources:
Documentation
Browse the links below or visit our documentation page to find additional information on your product, including a third-party list, WHD API Guide, and more.
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Need more help?
Contact Support
Technical Support
Get help with fault finding, troubleshooting, or other product-related issues
technicalsupport@solarwinds.comSolarWinds Academy Training and eLearning
Upgrade Tools and Resources
- Upgrade WHD
Web Help Desk Upgrade Guide
This documentation covers key topics to help you with a successful upgrade of your Web Help Desk instance. We’ll help you prepare, determine the upgrade path, help with gotchas, and more.
- Troubleshoot Upgrade
Common Issues with a Web Help Desk Upgrade
Understand general issues you may encounter during the upgrade and how to troubleshoot each issue.
Upgrade Tools and Resources
Upgrade WHD
Web Help Desk Upgrade Guide
This documentation covers key topics to help you with a successful upgrade of your Web Help Desk instance. We’ll help you prepare, determine the upgrade path, help with gotchas, and more.
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