If you can't set up an eSIM on your iPhone
Find out what to do if you can't set up an eSIM on your iPhone.
What is an eSIM?
An eSIM is a digital SIM that allows you to activate a mobile plan from your network provider without having to use a physical SIM.
What you need
Your new iPhone needs to be connected to a Wi-Fi network.*
An active mobile plan and eSIM on your iPhone from a a network provider that supports eSIM.
Your iPhone or iPhone devices need the latest version of iOS that they can use.
* iPhone 14 models and later that are eSIM only can be activated without a Wi-Fi network.
Follow these steps
Go to Settings > General > About and look for any numbers under EID. If there are no numbers, contact Apple Support.
After following each step below, open Control Centre by swiping down from the top right-hand corner of the screen. Check if your network provider appears in the status bar. If not, go to the next step.
Go to Settings > Mobile data and check if the number you're trying to activate is displayed. If it is, turn off the line and then turn it back on again.
Restart your device or devices.
On iPhone models running iOS 18, you can download the latest version of the Apple Support app to run additional diagnostics that may help determine the source of your device’s issue.
If you still can’t set up an eSIM on your iPhone, contact your network provider.
