iPad: Troubleshooting battery or charging issues
Troubleshooting power, battery life, or charging issues
Identify issues
Read these articles if you notice any of the following issues:
iPad will not turn on
Black or blank screen
Battery runs out of power quickly
Battery doesn’t hold a charge
Battery won’t charge from a power adapter
Battery charge icon doesn’t show that the iPad is fully charged
iPad turns off immediately after disconnecting it from a power adapter
Battery won't charge or charges slowly, or an alert related to battery use appears
If your iPad won't turn on or is frozen
Using Apple power adapters, cables, and duckheads with Apple products
Identify counterfeit or uncertified Lightning connector accessories
Unauthorized modification of iPadOS
iPad does not connect with or charge a compatible device using its USB-C port
iPad does not magnetically attach to Apple Pencil (2nd generation)
iPad does not wirelessly charge a magnetically attached Apple Pencil (2nd generation)
Charge and connect with the USB-C port on your iPad
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Clean the iPad. Check the iPad charging connector for debris. Gently clean the connector using a small, non-metallic, soft-bristled brush. Ensure that the brush is clean and dry. Use just enough bristles to fit inside the connector. Twist the bristles to loosen and lift out debris. Brush debris away from the connector to avoid brushing debris into the connector.
Important: Unplug all cables and turn off the iPad first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in any openings, and don't submerge the iPad in any cleaning agents. Don't use compressed air.
Ensure that you’re using a recommended power adapter to charge the iPad. Some power adapters may not provide enough power to charge the iPad.
Use a compatible charging cable to connect the iPad to a power adapter that’s plugged into an electrical outlet. Don’t use a computer port or wireless charging. Charge the iPad for at least 10 minutes. Wait until an image appears on the screen or 10 minutes have elapsed.
Note: The iPad may have entered a deep discharge state that requires 20 to 30 minutes of charging to turn on. The charging icon should be visible after a few minutes of charging.
Gently move the cable around at the connection to ensure there is no intermittent connection. If the connection appears to be intermittent using a known-good charging cable, iPad service is recommended.
Flip the charging cable orientation.
Unplug the cable and plug it back in.
Try a different charging cable.
Try a different USB-C power adapter.
If the device charges or any image appears on screen, then the device has power. Continue troubleshooting to verify battery and charging functionality. If the device does not charge or no image appears on screen after 10 minutes of charging, then the device may require service.
Refer to steps and support resources in Troubleshooting Quick Checks.
Run manual and diagnostic tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
Follow all steps in If your iPad won't turn on or is frozen to attempt to place the device in recovery mode. If an image appears in recovery mode, connect the device using a known-good cable to a known-good computer running the latest version of macOS. If the device is recognized by the computer, then the device has power. Restore the device if prompted.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, service the iPad. You can find service options at support.apple.com/repair.
Note: This section requires parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.