If an app freezes or quits unexpectedly on Mac
When an app on your Mac stops working, try these suggestions.
If an app doesn’t quit as expected or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu
If the app quit, reopen it by clicking Reopen in the dialogue that appears.
Restart your Mac by choosing Apple menu > Restart.
Make sure the app is compatible with your version of macOS.
Open another file in the app. There may be a problem with the original file.
Check for updates to your software.
Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
Uninstall any app plug-ins or enhancements from other manufacturers.
If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
Diagnose problems on Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed or defective.
