iPad Introduction
This manual includes technical instructions for troubleshooting iPad and is intended for individual technicians with the knowledge, experience, and tools required to repair electronic devices.
Important
Read the entire manual first. If you’re not comfortable performing the steps as instructed in this manual, don’t proceed.
Always use the latest version of this manual available at support.apple.com/en-us/docs/ipad.
Warning
Failure to follow the instructions or to use genuine Apple parts or proper tools may cause fire or other safety issues and lead to personal injury or death.
Caution
Failure to follow the instructions or to use genuine Apple parts or proper tools may damage the iPad, parts, or other property, or compromise the device’s functionality.
Warranty information
Damage caused by repairs performed outside of Apple or the Apple Authorized Service Provider network is not covered by Apple’s product warranty or AppleCare plans. Such damage may cause future repairs to be subject to out-of-warranty costs or render the device ineligible for future repairs by Apple or Apple Authorized Service Providers.
Tools and parts
When you need to repair your iPad, you can choose from genuine Apple parts, used Apple parts, or third-party parts. Learn more about parts support for iPad.
Software tools
Repair Assistant is a post-repair software tool that finishes the repair for select new and used genuine Apple parts. Repair Assistant may be recommended at the end of your repair depending on the part replaced.
What Repair Assistant does | Why it's important |
|---|---|
Transfers factory calibration values | Certain parts like displays, cameras, and ambient light sensors have calibration values that are customized to each individual part during manufacturing. Downloading these values ensures maximum performance and quality after a repair. |
Links Secure Enclave and biometric authentication parts | After repair of a logic board or a biometric authentication part (Touch ID or Face ID ), linking the biometric sensors to the Secure Enclave on the logic board is required to ensure device security. |
Checks for Activation Lock | Certain parts are protected by Activation Lock. Repair Assistant checks to ensure that the part being installed does not have Activation Lock enabled. |
Assigns wireless region | To comply with regional communications regulations, a wireless region must be assigned to your logic board. |
Updates firmware | Keeping firmware up to date ensures that the device has all the latest security and performance features. |
How to initiate Repair Assistant
Ensure the following minimum requirements are met:
The latest version of iPadOS—not a beta version—on the iPad
A strong Wi-Fi network capable of 1.0 Mbps download and upload speeds, with less than 400 ms latency and less than 2% packet loss. Estimated data usage to run Repair Assistant is 6–22 MB.
If you're repairing someone else's device, put the device into diagnostics mode, then follow the onscreen prompts.
If you're repairing your own device, learn more about Repair Assistant.
Alerts
Failure to follow alerts could result in fire, injury, data loss, or damage to the device, parts, or other property.
 | Warning | Instructions for reducing risk of personal injury |
 | Caution | Instructions for reducing risk of data loss or device hardware damage |
Important | Supplemental information for successfully completing procedures; neither a Warning nor a Caution |