Get a copy of the data associated with your Apple Account
As part of putting you in control of your data and privacy, Apple gives you the ability to request a copy of data associated with your Apple Account. Access to this feature varies by country and region.
About the data associated with your Apple Account
You can request a copy of the data Apple stores that is associated with your Apple Account. The information that you can request includes, but is not limited to:
Your Apple Account details and sign-in records.
Data that you store with iCloud, such as contacts, calendars, notes, bookmarks, reminders, emails, photos, videos and documents.
App usage information, as it relates to use of iCloud, Apple Music, Game Center and other services.
A record of the items you have purchased or downloaded from the App Store, iTunes Store and Apple Books, as well as your browsing history in these stores.
Records of your Apple Store and support transactions.
Records of marketing communications, preferences and other activities.
For users in the European Union, App Store information and app install activity.
Any data that isn’t provided is in a form that is not personally identifiable or linked to your Apple Account, is stored in an end-to-end encrypted format that Apple cannot decrypt, or is not stored by Apple at all. Additionally, some data may only have been held for a very short time and is no longer on our servers.
Apple strives to collect and store the minimum amount of data required to provide the services you use.
Find out more about Apple’s Privacy Policy and practices
We work hard to maintain accuracy and consistency, so the data associated with your account and our responses to data requests may change as our means of storage and collection change.
How to request a copy of your data
Sign in to your Apple Account on Apple’s Data and Privacy page.
Select “Request a copy of your data”.
On the following page, select the data you'd like to download. If you can't see this option, it means that this feature is not available in your country or region.
For users in the European Union, you can schedule a one-time or recurring download (either daily for 30 days or weekly for 180 days) for certain data, including App Store information and your app install activity.
Select Continue.
When you request a copy of your data (or a specific subset of your data), we first verify that you are the account holder making the request. After verification, we organise the data associated with your Apple Account in file formats that are easy to understand. When the data is ready, we post it to your Data and Privacy page and notify you that it’s available. You have 14 days to download your data, after which it will be removed from that location and you will need to request it again.
About the data we provide
We provide your data either in the original format or in industry-standard formats that are easy to open and read. Photos, videos and documents will be provided in their original formats. Contacts, calendars, bookmarks and emails are provided in formats such as .vcf, .ics, .html and .eml. App usage information is provided as spreadsheets or files in .json, .csv or .pdf formats.
If you need help understanding details in your data files, we provide file guides (in PDF) that describe the types of data associated with your account. In the US, you must request these guides. Only guides for your particular data will be provided. To see information for a particular file, select the app or service with which the file is associated. These guides are only available for files created by apps and services, and not for content created by you or shared with you by other people – such as emails, notes, calendar events, reminders, photos, videos or documents that are stored in iCloud.
Frequently Asked Questions
How should I download and view my data?
Use a Mac or Windows PC to download and view your data files. You should be able to view these files in the default applications on your Mac or Windows PC, including TextEdit on Mac and Notepad on a Windows PC.
Some spreadsheet apps may automatically round certain large numbers up or down, such as account numbers, and display them incorrectly. If you choose to view your data in a spreadsheet, we recommend using Numbers, if possible.
Can I transfer my data to another provider or service?
Yes. We provide your data in industry-standard formats that are designed to be easy to import to other services. After you've received your data, you can upload or transfer it to any service or format that you choose.
When you initiate a transfer of your data from Apple to another provider, or to Apple from another provider, you can check the status of your transfer request on Apple’s Data and Privacy page.
Why are my payment data, device identifiers and email addresses masked?
We mask certain information in the data we give you – including your credit card or bank details, device identifiers and email addresses – for your security and to protect you from theft or fraud. If you need this information, sign in to your account or contact your bank or financial service provider.
Why is the date and time information displaying in an unfamiliar format?
Apple customers live in numerous locales and time zones and, in many cases, the same user accesses Apple services from different locations over time. To provide a consistent format, we use industry-standard Coordinated Universal Time (UTC) date and time.
Why didn't I receive copies of my purchased music, videos, apps and books?
The data that Apple provides includes a list of all items that you have purchased or downloaded from the App Store, iTunes Store and Apple Books. The actual content that you've purchased is not personal data and is not provided as part of this data set. If needed, you can re-download apps and games from the App Store, music from the iTunes Store, films and TV programmes from the Apple TV app, and books and audiobooks from Apple Books.
Why does the word "biometric" appear in some of my App Store, iTunes Store and Apple Books purchase records?
The term “biometric” simply indicates that you’ve confirmed your purchase using Touch ID, Face ID or Optic ID. Apple never collects or stores biometric information on its servers.
Why are some purchases unexpectedly marked as gift card redemptions?
If your gift card balance wasn’t sufficient for a purchase, and your payment method was used to complete the purchase, that purchase may appear as a gift card redemption.
Why is information about my iCloud storage plan listed in Apple Media Services Information category?
Payments, receipts and other transactional details for your Apple subscriptions are managed by Apple Media Services. Therefore, details about your iCloud storage plan are stored with Apple Media Services.
Why does Apple store my Health data?
Health data is stored in iCloud to keep the data up to date across all of your devices automatically and to allow you to recover your data if your device is lost. Apple doesn't access or use this information for any other purpose. You can turn off this feature by turning off Health in iCloud settings.
How can I access my Health data?
There are two ways to access your Health data. You can download it as part of your data request or you can access your data directly from the Health app on your iPhone. To access your health data directly from the app, tap your user profile in the top right-hand corner of the home screen of the Health app and select Export Health Data.
Why does Apple store my call history?
When you’ve signed in to iCloud with your Apple Account on multiple devices, your call history will be stored and synced to allow you to return calls from any of your devices. Apple doesn't access or use this information for any other purpose. You can turn off this feature by turning off iCloud Drive in iCloud settings.
Why can't I see my Messages content as part of my data request?
Your messages are encrypted on your device and can't be accessed by anyone without your device passcode.
Can I correct the data associated with my Apple Account?
Yes, if you believe that any personal data stored by Apple is incorrect, you can request that we update it. Sign in on your Apple Account page. Select Personal Information, then select the relevant options on the right and correct the data.
Can I add additional data categories to a request that I've already made?
Yes, you can request additional categories of data. If you’d like to make a second request for a data type that you’ve already requested, wait until your current request has been completed and removed from your Data and Privacy page.
I have multiple accounts. Will I get a copy of the data that Apple stores for all of them?
No. Each Apple Account is a unique account. If you want a copy of the data from more than one Apple Account, sign in to each account individually and submit a request for each account.
I have an Apple Account that is managed by my educational institution. Can I request a copy of my data?
Yes. Your school administrator must first allow you to sign in on Apple’s Data and Privacy page. You can then request a copy of your data for the features available to a Managed Apple Account.
Is there any other data that I can request or get a copy of?
Certain information that Apple stores is not currently part of a standard data request. You can access or request these details separately.
AppleCare case notes (including data you may have submitted while receiving support for Health and ECG apps) and call transcripts: you can request case notes, transcripts and other support information from your calls to AppleCare by contacting privacy_response@apple.com.
Retail Customer Care call transcripts: if you’re in the United States, Canada, Ireland or the United Kingdom, you can request transcripts and other information from your calls to Apple Retail specialists by contacting privacy_response@apple.com.
FaceTime: Contact us to request your FaceTime call invitation logs.
Apple Pay cards: to review cards that you use with Apple Pay, go to Wallet & Apple Pay in Settings on your iOS device, or visit account.apple.com > Devices, then select your devices with the Apple Pay symbol.
Can I contact Apple about how my data is managed?
Yes. If you have any questions or feedback about Apple’s Privacy Policy or other topics, submit a privacy enquiry.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
