iPad: Troubleshooting display issues
Troubleshooting display and image issues
Troubleshooting Multi-Touch issues
Troubleshooting display rotation issues
Troubleshooting display and image issues
Identify issues
Read these articles if you notice any of the following issues:
No image or distorted images
All-white screen
Blank or black screen
Flickering image
Poor image quality, contrast, or light bleed
Brightness or backlight issues
Rainbow effect or non-uniform color
Displayed images have incorrect white balance
Rub marks on display
If the screen isn’t working on your iPhone or iPad
Particles or debris under the glass
Pixel anomalies
Horizontal or vertical lines
About LCD display pixel anomalies for Apple products released in 2010 and later
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Remove any cases or screen protectors. Touch the screen with your finger pads, not your fingernails.
Clean the display with a soft, slightly damp, lint-free cloth.
Important: Unplug all cables and turn off the iPad first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in any openings, and don't submerge the iPad in any cleaning agents. Don't use compressed air.
To remove dust or smudges from the nano-texture glass screen, use only the polishing cloth that came with your iPad. For infrequent cleaning of hard-to-remove smudges, you can moisten the cloth with a 70-percent isopropyl alcohol (IPA) solution.
Refer to steps and support resources in Troubleshooting Quick Checks.
Run manual and diagnostic tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
For blank or black screen issues, try these steps:
Plug the device into a known-good 10W or 12W Apple power adapter that is connected to AC power using a compatible charging cable.
Wait until an image appears on the screen, or for up to 10 minutes, whichever comes first. If the device has no power and does not turn on after completing the previous steps, then the device may have a power issue. Follow troubleshooting steps in Troubleshooting power, battery, or charging issues.
If an image appears on the device display after charging, then the device may have a charging issue. Follow troubleshooting steps in Troubleshooting power, battery, or charging issues.
If an image appears in recovery mode, connect the device using a known-good cable to a known-good computer running the latest version of macOS. If the device is recognized by the computer, then the device has power. Restore the device if prompted. Continue troubleshooting only if the device can display an image.
For image quality issues, try these steps:
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, service the iPad. You can find service options at support.apple.com/repair.
Note: This section requires parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Troubleshooting Multi-Touch issues
Identify issues
Multi-Touch responds slowly or doesn’t respond
Specific areas aren’t responding to Multi-Touch
Erratic response to Multi-Touch
Unexpected Multi-Touch response
Overly sensitive Multi-Touch response
Low sensitivity to Multi-Touch
Try quick troubleshooting steps
Remove any cases or screen protectors. Touch the screen with your finger pads, not your fingernails.
Clean the display with a soft, slightly damp, lint-free cloth.
Important: Unplug all cables and turn off the iPad first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in any openings, and don't submerge the iPad in any cleaning agents. Don't use compressed air.
Refer to steps and support resources in Troubleshooting Quick Checks.
Run manual and diagnostic tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
Run the Multi-Touch diagnostic suite.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, service the iPad. You can find service options at support.apple.com/repair.
Note: This section requires parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Troubleshooting display rotation issues
Identify issues
Screen does not rotate when device changes orientation
Try quick troubleshooting steps
Remove any cases or screen protectors. Touch the screen with your finger pads, not your fingernails.
Clean the display with a soft, slightly damp, lint-free cloth.
Important: Unplug all cables and turn off the iPad first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in any openings, and don't submerge the iPad in any cleaning agents. Don't use compressed air.
Hold iPad in an upright position when rotating between portrait and landscape orientation.
Rotate and test the iPad display in all four directions. Ensure that the display rotates properly while oriented each way.
Run manual and diagnostic tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, service the iPad. You can find service options at support.apple.com/repair.
Note: This section requires parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.