iPad: Troubleshooting Quick Checks

Troubleshooting quick checks for all issues

Try these steps before continuing to issue-specific troubleshooting.

  1. Ensure that a protective film, case, glove, or stylus aren’t causing interference. Touch the screen with your finger pads, not your fingernails.

  2. Clean the display with a soft, slightly damp, lint-free cloth. If needed, clean the entire iPad.

    • Important: Unplug all cables and turn off the iPad first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in openings, and don't submerge the iPad in any cleaning agents. Don't use compressed air.

  3. Use a compatible charging cable to plug the iPad into a power adapter that’s connected to an electrical outlet. Don’t use a computer port or wireless charging. Charge the iPad for at least 10 minutes. Wait until an image appears on the screen or 10 minutes have elapsed.

    • Note: The iPad may have entered a deep discharge state that requires 20 to 30 minutes of charging to turn on. The charging icon should be visible after two minutes of charging.

  4. Restart the iPad. If the iPad doesn’t restart, try to force restart the iPad.

  5. Find the appropriate section below and read the linked articles to help resolve your issue.

  6. If the issue persists after reading all relevant articles and following all troubleshooting steps, restore the iPad and set it up again. Also refer to If you see an error when you update or restore your iPhone, iPad, or iPod and iOS update and restore errors.

    • Caution: Restoring the iPad will result in the removal of all data from the iPad. Ensure that the iPad has been backed up before restoring it.

Read these support articles before continuing to issue-specific troubleshooting.

More resources

General

Accessories

Alerts

Apple Pay

Cellular Data

Power and Charging

Restore

Caution: Following these procedures will result in data loss.

Sound

Wi-Fi and Bluetooth

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