iPhone 12 and later: Display Issues
Troubleshooting display and image issues
Troubleshooting Multi-Touch or Haptic Touch issues
Troubleshooting ambient light sensor, proximity sensor, or compass issues
Troubleshooting display and image issues
Identify issues
Read these articles if you notice any of the following issues:
No image or distorted images
All-white screen
Blank or black screen
Flickering image
Poor image quality, contrast, or light bleed
Brightness or backlight issues
Rainbow effect or non-uniform color
Displayed images have incorrect white balance
True Tone setting is missing on models that support True Tone
If the screen isn’t working on your iPhone or iPad
Particles or debris under the glass
Pixel anomalies
Horizontal or vertical lines
About LCD display pixel anomalies for Apple products released in 2010 and later
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Remove any cases or screen protectors. Touch the screen with your finger pads, not your fingernails.
Clean the display with a soft, slightly damp, lint-free cloth.
Important: Unplug all cables and turn off the iPhone first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in any openings, and don't submerge the iPhone in any cleaning agents. Don't use compressed air.
Run manual and diagnostic tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
Open and inspect the iPhone
If the issue wasn’t resolved or isolated by following support articles or running diagnostics tests, refer to the iPhone repair manual to open and inspect the iPhone. A damaged or out-of-place part may be causing one of the issues.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, replace the display.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Troubleshooting Multi-Touch or Haptic Touch issues
Identify issues
Multi-Touch or Haptic Touch responds slowly or doesn’t respond
Specific areas aren’t responding to Multi-Touch or Haptic Touch
Erratic response to Multi-Touch or Haptic Touch
Unexpected Multi-Touch response
Overly sensitive Multi-Touch or Haptic Touch response
Low sensitivity to Multi-Touch or Haptic Touch
Try quick troubleshooting steps
Remove any cases or screen protectors. Touch the screen with your finger pads, not your fingernails.
Clean the display with a soft, slightly damp, lint-free cloth.
Important: Unplug all cables and turn off the iPhone first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in any openings, and don't submerge the iPhone in any cleaning agents. Don't use compressed air.
Rotate and test the iPhone display in all four directions. Ensure that the display responds to touch while oriented each way.
Run manual and diagnostic tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
Open and inspect the iPhone
If the issue wasn’t resolved or isolated by following support articles or running diagnostics tests, refer to the iPhone repair manual to open and inspect the iPhone. A damaged or out-of-place part may be causing one of the issues.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, replace the display.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Troubleshooting ambient light sensor, proximity sensor, or compass issues
Identify issues
Display doesn’t adjust to varying light environments while auto-brightness is on
Compass doesn’t function correctly
Screen stays on during a call when the iPhone is held to your ear
Screen immediately turns off when making a call
Try quick troubleshooting steps
Remove any cases or screen protectors. Touch the screen with your finger pads, not your fingernails.
Clean the display with a soft, slightly damp, lint-free cloth.
Important: Unplug all cables and turn off the iPhone first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in any openings, and don't submerge the iPhone in any cleaning agents. Don't use compressed air.
The accuracy of the compass may be affected by magnetic or environmental interference. Avoid proximity to sources of interference.
Run manual and diagnostic tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
The proximity sensor detects when the iPhone is held to your ear and immediately turns off the display to save power and prevent unintended touches. To check the proximity sensor, answer a call on the affected iPhone, then cover the top of the display. The display should turn off, and it should turn on again when you uncover the display. If it doesn’t turn off and on as expected, continue to the next section.
Open and inspect the iPhone
If the issue wasn’t resolved or isolated by following support articles or running diagnostics tests, refer to the iPhone repair manual to open and inspect the iPhone. A damaged or out-of-place part may be causing one of the issues.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, replace the display.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.