At Spiders we are committed to clarity and transparency, and we want each User (“User”, “you” or “your”) to understand how we process, collect, use, and protect your Data and Personal Data. This Privacy Policy Document (“Policy or “Policies”) describes how Spiders handles Data and Personal Data in connection with Spiders ' Website(s) and mobile applications and other services (“Services”), and in any other way you interact with us.
We reserve the right to amend these Policies from time to time. If Spiders makes changes to this Privacy Policy, the updated version will be made available through our mobile application and website, and we may make a notice and/or contact you directly by email or any other method.
We process, collect and receive Data and Personal Data in different manners. The types of Data and Personal Data we process, collect or receive depends on how you use our Services. You can choose the Data and Personal Data you give us. But certain Data and Personal Data is required for us to provide the Services to you.
In the list below you find the types and Data and Personal Data we process and collect, and the purpose.
Location and log data when you sign up and use our Services. For example, to show Spiders scooters near your location, that is the reason why it is necessary to record the physical location of your device. Data such as the location of the scooter, the routes taken, and the scooter’s rental status are also necessary to provide the Services. Spiders also processes and collects location data directly from Spiders scooters including when a Spiders user is driving the Scooter, such as Data regarding the trip.
Personal and Account Data such as your full name, e-mail address(es), phone number and payment data, such as credit card information. For some services, we may require you to provide a copy of your driving license.
If you link or login to Spiders with a Third Party Service Provider, that party may send us certain Data, including Personal Data such as your profile and other Personal Data, or friends list from that service (in case of Facebook).
When you ask for customer support, you can choose to provide us with your contact data so we are better able to respond to your requests and we may keep your data about your interaction with our support services.
Spiders collect Data and Personal Data from your computer, browser, or mobile phone/tablet. This provides us with technical data such as your IP address(es) and when you access or use the Services. We use Cookies to provide our Services, this includes remembering your settings and to collect other analytics data about you.
We collect Data you have shared on the Services for example when you participate in forums, or comment on other sections on our website
Spiders will also receive Data you choose to send us, such as photos of the location where you have parked the Spiders scooters.
You can choose to use our referral service to tell a friend about our Services or promotions. When you choose to use our referral service we will ask for your contact’s name and email address and automatically send your contact a one-time email to use our Services.
We use your Data and Personal Data about your geographical location, to:
provide the Services to you at your request including to manage your account and history;
monitor, track the Spiders scooters, including when they are being used by you;
process payments and subscriptions, including promotions;
communicate with you about your account, transactions including announcements such as changes to our legal policies, including Data about new features and improvements to our Services;
the improvement of our Services. To do this we may use third party services.
investigate and prevent activities that violate Spiders ’s policies or Terms, or that are illegal which may include sharing Data with foreign government agencies;
Who Do We Share Your Data and Personal Data With?
We share your Data and Personal Data with Spiders’s affiliates, service providers, and other third parties where it is necessary to perform a contractual duty, as described in this Privacy Policy Document. In particular, we share your Data and Personal Data with:
Our service providers, affiliates and partners: We share your Data and Personal Data with our trusted partners and service providers who host our data and infrastructure, process payments, performing customer services, or providing marketing activities. For example, we share Data with credit card companies in order to process both payments and refunds.
Third parties: After removing all identifiable information, Spiders may use, sell, license, and share your Data, including trip records locations with third parties for big data research, business or other purposes. For example, universities and local governments in order to understand traffic and travel structures in a certain area.
(Local) Governments, and regulatory agencies: We may share your Data and Personal Data if we believe that it is necessary for legal reasons, including to meet federal, state, or local laws and regulations. Or to detect, investigate and prevent fraud and other illegal activities; Assignment: We may also share your Data and Personal Data as part of a sale, merger or change of control.
There are different reasons why Spiders is relying on to collect, use, share, and process your Data for the purposes described in this Privacy Policy Document:
when it is necessary to provide the Services and perform our obligations in accordance with the Terms, for example, we cannot deliver our Services to you unless we collect and process basic Data about your location;
you have provided your explicit consent to us storing and processing your Personal Data, which you always may revoke at any time; when it is necessary to comply with a legal obligation, including responding to a request from the (local) government and law enforcement agencies;
to protect the vital interests of all our users, employees, staff, and members of the public, not necessarily users of our Services; it is permitted by law, we may process data in the public interest; the collecting and processing of Data is necessary for the purposes of Spiders’s or any third party legitimate interest.
when it is necessary to comply with a legal obligation, including responding to a request from the (local) government and law enforcement agencies;
to protect the vital interests of all our users, employees, staff, and members of the public, not necessarily users of our Services;
The collecting and processing of Data is necessary for the purposes of Spiders or any third party legitimate interest.
As we offer our Services in many locations globally, we may transfer your Data and Personal Data to or from these places. This is necessary for the purpose of providing you Services. If you are a resident in the European Union, we will transfer your Data and Personal Data to the United States and other countries outside of the EU for the purpose of storage and processing of Data. Spiders make use of the Standard Clauses approved by the European Commission.
We store your Data and Personal Data for as long as it is reasonably necessary to provide the Services to you, or until a User decides to delete his/her account. We conduct certain verification checks to ensure your driver’s license is valid, which we only keep for a limited time. We may retain Data and Personal Data from deleted accounts to prevent fraud and collect fees.
If you are located in the European Union, you may benefit from different rights in relation to your Data and Personal Data:
We strongly believe you should have choices about the use and sharing of your Data and Personal Data. If you do not want Spiders to collect your Data Data, we recommend you to refrain from using our Services.
If you sign up with Spiders , you can always review, amend or delete your Data and Personal Data on your dashboard. You can also change your contact info, such as your mobile phone number and email address(es) by using our in-app features we offer. Also, you can delete your Spiders account at any time by submitting a request to us at info@spiders.sa.
We reserve the right to make amendments to this Privacy and Cookie Policy by giving notice to the Users on this page and on our website or by sending a notice to our Users. We strongly recommend you to regularly check our website and this page. When the changes in these Policies affect processing activities performed on the basis of the User’s consent, we shall request consent again from the Users.
Our Website uses cookies, which are small files that are downloaded onto your computer in order to improve your experience. This page describes what information they gather, how we use it and the reason why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, but this may downgrade certain elements of the site's functionality.
We use cookies for different reasons which are explained below. Unfortunately, in most cases, there are standard options for disabling cookies without completely disabling the functionality and features they add to our website. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
You can prevent cookies by changing your browser settings (see your browser Help for instruction). Disabling cookies will affect the functionality of this and many other Websites that you visit, and will usually result in also disabling certain functionality and features of our website. For that reason, it is recommended that you do not disable cookies.
If you create an account with us then we will use cookies for the management of the signup process. The cookies will usually be deleted when you log out. But in some cases, they may remain afterwards.
This Privacy and Cookie Policy has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). And the California Consumer Privacy Act of 2018. This privacy policy relates solely to Spiders , if not stated otherwise within these Policies.