Help

What Digicel products and services can I order online?

.Cell phones and data devices are all available to order online.

I want to buy a new Digicel prepaid sim

No, to purchase a new SIM card, you would need to visit one of our retail outlets in Rodney bay, Castries, Vieux Fort or Soufriere.

I want to buy a new Digicel postpaid sim

You can begin your order online, however postpaid transactions can only be completed at a Digicel store.

I want to switch to Digicel from my existing provider

Once you submit your request to switch online, a sales member will contact you within 48hrs to complete your switch request.

Can I convert my Digicel prepaid to postpaid and vice versa?

You can begin your order online, however transactions can only be completed at a Digicel store.

As a new Digicel customer, can I bring my own phone and connect it to the Digicel LTE network?

Yes, you can bring your own device as long as your phone/device operates on our frequency band.
4G (LTE): 700MHz Band 17 (Primary) | 1900MHz Band 2 (Secondary)

As an existing Digicel customer how can I upgrade my smartphone?

You can purchase any device from our website.

What are the payment options available?

We accept Visa and Mastercard Credit and Debit card payments online.

What currency will I be billed in?

All prices are displayed in Eastern Caribbean Dollars, all purchases will be billed in Eastern Caribbean Dollars.

What documents are required for purchasing a new postpaid sim?

You will need a valid form of identification and a proof of address. This can be a utility bill in your name or a bank statement. If you do not have a utility bill in your name, we will require a utility bill for your residence and a letter from the named person the utility bill is registered to, permitting use of the address.

What is the warranty on devices?

Cell phones devices have a manufacturer’s warranty of 3 Months.

What is the Cancellation Policy?

Orders for cell phone devices can be cancelled at any time prior to dispatch from our warehouse. Once dispatched from our warehouse, orders cannot be cancelled.

What are the steps to be followed to cancel my order?

Please login, select your order and click the cancel button

How long will it take to receive my refund after cancellation?

Refund times vary based on your bank and card type used.

What are the different delivery options available?

A delivery service representative will make contact within 48 Hours of the order being placed with product delivery taking place within 72 Hours.

What are the delivery charges?

Standard island-wide delivery fee of XCD $25.00.

How long will the delivery take?

A delivery service representative will make contact within 48 Hours of the order being placed with product delivery taking place within 72 Hours.

From which stores is click and collect available?

Our in-store Click and collect service is available in all Digicel stores in St. Lucia.

Our stores are located at:

Digicel Store - The Hub - Baywalk Mall
Digicel Vieux Fort - Corporate store – Clarke street
Digicel Experience store –William Peter BLVD Castries .

How soon can I collect my click and collect order?

If you order before midday (before 12pm) your click and collect order will be available by 2pm in store. If you order after Midday, your order will be available the next day at 10am in your preferred store.

For which products or services are verification documents required?

Verification documents are required for all purchases, proof of identification is required on delivery or collection.

What should I do if I miss my delivery/pick up?

If you miss your delivery please contact our support team on +1 758-713-5500 or email to slustoresupport@digicelgroup.com to reschedule your delivery.

How can I track my order?

Please log in to our website and track your order online.

Will all the products be shipped out together?

Yes, all products ordered together will be shipped as one delivery. However if you make multiple orders, we cannot guarantee they will be delivered at the same time.

Which locations do you deliver to?

Our delivery service is island-wide

Will I have to be personally present to receive my order?

Yes, our delivery driver will require a customer signature and proof of identification on delivery of your order.

Can I change my delivery address or mobile number once the order has been placed?

You can only make changes to your order before dispatch, if you require urgent assistance please call +1 758-713-5500 advising you need to make amendments to your online order. Please have your order number ready so the changes can be implemented quickly before dispatch.