All Content tagged with Amazon Connect

How to enable browser notification for each new message to advocates, currently it send notification for the new message request only, sometimes the next person might step away from his place and mess...

Hi, I 'm trying to integrate the Azure bot with AWS using Lambda. **Scenario:** The conversation should be routed to an amazon connect agent based on the intent selection made in the **Azure bot**. ...

I have had to use step by step function to allow the caller choose to take the callback. So here is the issue we offer callback at the IVR and Q level. When AWS makes the outbound call back to the cal...

I'm currently working with Amazon Connect to send chat messages to an agent using the `connectparticipant` API. I am able to successfully start a chat contact, create a participant connection, and sen...

We have implemented SetAgentStatusOnSessionEnd feature in CTI adapter and due to this agents are automatically set to Available status when they log back in. We would like to change this default stat...

Is there an easy way to make webforms that converts to an email in to Connect, or maybe a Connect Case?

Hi, We noted that a call of ours said "This call is no longer being recorded" while an agent transferred the call to another agent. I checked on our flows and we don't have any prompts that could say...

Hi, With respect to the subjected Question title, Need a fix for it. Can we explore a call back option for customer to the same Agent ? Basically this feature Amazon uses for Employee transportation...

I'm doing some testing with Amazon connect and i have a single agent a part of a sales queue. When I call I am able to get everything working but when i test a scenario where an agent rejects a call a...

I can't find any documentaion as how to configure SAML with new version of Amazon Connect ? Also While creating the SAML2.0 instance of Connect, I cant see any options of putting IDP data . I am usin...