Our policies

Qantas Super has a internal dispute resolution policy to ensure member inquiries and complaints are resolved promptly and regulatory obligations are met.

How do I lodge a complaint?

1. Call us on 1300 362 967, 8am to 7pm AEST / AEDT weekdays, to discuss your complaint.

2. Write to us at: Superannuation Inquiries Officer, Qantas Superannuation Plan, GPO Box 4303, Melbourne VIC 3001

The Superannuation Inquiries Officer will ensure that your complaint is investigated appropriately and will provide you with a response.

If you do not receive a response to your complaint within 45 days or are not satisfied with the response Qantas Super has provided, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: [email protected]
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

This website has been prepared to provide information to help you understand the Qantas Superannuation Plan. The information is not intended to constitute financial product advice – general advice or personal advice. Nor can it take the place of such advice from a financial adviser briefed on all your relevant individual financial circumstances.

If any of your personal details are incorrect, please contact the Plan and advise them of any changes.

The Financial Services Reform Act (or FSR) came into full effect on 11 March 2004. The FSR was introduced by the Government with the aim of providing more protection and disclosure to members who invest in financial products such as superannuation. Qantas Superannuation Limited ABN 47 003 806 960/AFSL 288330 (“the Trustee”) is not licensed to provide financial advice or personal advice on investments such as superannuation. On 5 July 2005, the Trustee became licensed to provide general superannuation product advice and will continue to take responsibility for the administration of the Plan and provide a variety of information to members through publications like the annual report and annual statement, the website, and in response to queries from individuals.

Some of the information provided on the site is based on legislative or other regulatory information current at a certain date (e.g. tax rates). The regulatory environment is constantly changing. Every effort is made to keep the site up-to-date, but from time to time it will not be possible to precisely track legislative and other changes. Members are asked to keep this in mind when considering information on the site. Our recommendation is that you consult with your financial adviser when you want to rely on the information.

The Trustee gives no warranty of reliability or accuracy and accepts no responsibility arising in any way (including through negligence) for errors or omissions contained herein.

Qantas Super is committed to fostering a culture where employees are encouraged to speak up on matters of concern. Whistleblowers play a key role in identifying and reporting improper conduct and we encourage anyone who suspects wrongdoing to report it.

A Whistleblower program is an important element in detecting corrupt, illegal or undesirable conduct within an organisation, and as such is a necessary part of achieving good corporate governance and risk management.

We are aware that people may have concerns about reporting such matters and have developed this Policy to provide a safe and secure way for Whistleblowers to disclose suspected wrongdoing. This is important to uncover and prevent improper conduct that may otherwise go unidentified.