Classification | Collected items |
---|---|
Common items | • Name, nickname, email, profile picture, gender, date of birth (age verification for children under 14), school information, school year, score/grade/achievement level of exams such as school exams and mock exams, user group (student, parent, teacher, etc.), relationship with other users (for student/parent pairing), information on relationship and interaction with the paired user |
In the case of children under 14 | • Name and phone number of the legal representative |
When using the student service
|
• When using 「Ask My Parents」 service: student’s name, legal representative(parent)’s phone number (destroyed after two weeks of storage) |
When using the teacher service | • Information regarding enrolled university, verification such as a student ID (or ID with university admission certificate, enrollment certificate, or graduation certificate), other individual profile information |
When using the parent service | • Name, phone number |
When using the QANDA Tutor service | • Name, country information, phone number, enrolled courses, course duration (type of the purchased service), rental status of a tablet pc, school information, prospective major (humanities, natural sciences), grades of registered subjects, dates available for tutoring sessions, preferred teaching methods, preferred teacher types, message to teachers, address • Data from monitoring and recording (audio and video) tutoring sessions (including the voice, notes, conversation, tutoring content, etc. of participants) • (In the case of parents) Name, phone number, pairing information |
When using the Tablet Solution (QANDAILRO Institute, QANDA Math Coach) | • Gender, address, phone number • School information, school year, result of school exams and institute exams |
Classification | Collected items |
---|---|
General service |
• User ID, texts and images posted by users, purchase history of products and services, refund history, location information generated by user’s network connection, log data, device information (OS, screen size, device ID, type of mobile phone, model name of device), IP address, cookies, location information, service usage record, improper usage record, at the occurrence of error – function used and the application status at the time of occurrence, advertisement identifier, interaction between users, interaction between user and service, interaction between user and server
• When participating in events: information provided by the user (name, phone number, etc.) • Information collected during customer service by QANDA Team (including information provided by parents) |
Diagnosis service | • Name, phone number, school name, school year, grade, preferred subjects, answer to diagnosis test, result of diagnosis test, etc. |
Paid service | • Payment via credit card: payment details, phone number, etc. • Payment via account transfer: payment details, name of bank, account number, account holder’s name, etc. • Payment via mobile phone number: payment details, phone number, approval number, etc. |
Coin refund | • Name, account number, name of bank, resident registration number ※ QANDA Team processes the user’s resident registration number only in accordance with applicable laws such as the Income Tax Act. |
Price refund | • Name of bank, account number, account holder’s name |
Study Counseling | • Name, grade, phone number, preferred time for counseling, information and voice (recording) provided by the user during counseling |
Classification | Collected items |
---|---|
When applying for the teacher registration
|
• Name, phone number, date of birth, personality type (MBTI) email, gender, address, information on educational background (university, major, enrollment status, admission type, etc.), information on graduated high school (location, type, etc.), lecture video sample, content in self-introduction (cover letter) |
When contracting as a teacher | • Name, address, phone number, email address, etc. • Data from monitoring and recording (audio and video) tutoring sessions (including the voice, notes, conversation, tutoring content, etc. of participants) • Resident registration number (collection and use within the scope permitted by relevant laws such as the Income Tax Act), ID (resident registration ID or driver’s license), bank of transaction, bank account number, name of account holder, enrollment certificate, or graduation certificate. |
Purpose of use | Details |
---|---|
Member management | • Member identification, person identification, confirmation of relationship between members (parent-student relationship, etc.), age verification, confirmation of consent from a legal representative when collecting personal information of children under the age of 14, confirmation of possession of a phone number • Management of membership such as confirming the user’s will to sign up and withdraw • Provision of services, provision of services based on member groups, delivery of service-related commodities such as class material, tablet PC, etc., receipt of returned commodities, settlement of charge and payment of price for provision of paid services, refund • Restriction of rejoining for dishonest purposes, limitation on the number of sign-up opportunities, demographic analysis, analysis of service usage record, development of new services and improvement of existing services, improvement of service quality • Provision of customized services, establishment of safe internet environment • Prevention and sanction of any act that interrupts normal operation of the service (illegal or fraudulent use of accounts, authentication materials, etc.), usage limitation on members who violated relevant laws or QANDA terms and conditions • Resolution of complaints, recordkeeping for future dispute resolution, delivery of notices, etc. • Delivery and shipment of prizes and gifts during an event |
Fulfillment of service provision contract and fee settlement | • Provision of contents • Provision of customized services • Identity verification • Purchase and billing • Collection of charges |
Improvement of service quality, marketing, and advertisement | • Collection of service usage statistics based on which service satisfaction rate is analyzed • Development of new services and provision of customized services • Estimation of members’ interest, taste, propensity, and learning state information, etc. and utilization of the foregoing information for recommending customized content and for other marketing methods • Provision of marketing information including events and participation opportunities for these events • Utilization for statistics on service usage record and access frequency, for establishment of service environment, and for service improvement • Statistics on service usage of members • Confirmation of service validation • Usage and provision after pseudonymization for purposes such as production of statistics, research, recordkeeping for public interests, etc. |
Screening and contracting for teacher registration | • Person identification • Registration and screening for teacher registration process • Administration of relevant process • Notification and guidance of relevant process • Verification of double registration • Registration to resource pool and its usage • Notification of admission • Entrance and compliance of contracts, quality control and improvement of tutoring sessions, management of tax affairs • Managing complaints and conflicts from tutoring and monitoring recorded (audio and video) tutoring sessions between students and tutors |
Recipient | Personal information to be provided | Purpose of provision | Retention period |
---|---|---|---|
Matched students and parents on QANDA Tutor | Teacher’s name, phone number, information regarding enrolled university (school, major, student ID number, etc.), teaching subjects | Progress of tutoring sessions, contacts regarding tutoring sessions (rescheduling, inquiries, etc.), delivery of notices, etc. | Until the purpose of provision is fulfilled |
Student of tutoring session | Records (audio and video) of tutoring sessions within online classrooms | Monitoring tutoring sessions | 6 months |
National Tax Service | Personal information such as name, etc., resident registration number, bank account number, information related to salary such as period and amount of income | Processing of income taxation | Until the purpose of provision is fulfilled |
Delegatee | Description of Delegated Task |
---|---|
I’mport, Inc., NICE Payments, Inc., NAVER FINANCIAL Corp., Kakao Pay Corp., Apple Inc., Google LLC | Processing of online payment and relevant service |
Amazon Web Services, Inc., Stitch Inc., Google LLC (GCP) | System operation and data storage service (cloud service) |
Google LLC (Firebase), Holistics, Mixpanel, Inc. | User data analysis service |
Google LLC (BigQuery) | Data warehouse and cloud service for data analysis service |
Adjust GmbH, Meta Platforms Inc. | Data analysis for marketing purposes |
NICE Information Service | Identity verification of legal representatives for users under 14 |
LUNASOFT, Inc., Nextia Co., Ltd., NAVER Cloud Corp. | Sending messages such as email, SMS, etc. |
Kakao Enterprise Corp. | Kakao Talk notice messaging, friend messaging, and messaging SMS/MMS/LMS (including RCS) |
Lever, Inc. | Recruit management platform service |
PPLINK, Inc. | Online platform for QANDA Tutor service |
Zendesk Inc. | Customer communication solution service |
Channel Corporation, Inc. | Providing chat bot service |
TYPEFORM SL., Doda Mind Corp. | Online user survey service |
11Street Co.,Ltd. | Providing gifticon service |
LG Uplus Corp. | Sales of QANDA services through LG Uplus subscription service and related customer service |
KT Alpha Co., Ltd. | Sending online gifts to users (gifti-show) |
Dver Corp., CJ Logistics Corporation | Delivering IT devices (such as I-pad, etc.) to users with respect to QANDA Tutor service |
Modusign Inc. | Electronic contract execution and signed contract storage service |
Hyphens Inc. | Operation of services related to QANDA Tutor(management of classes, textbooks and tablet PCs), operation of QANDA Tutor call center(consultation, customer support service, information desk, etc.), employment and management of tutors |
Arizona State University | Video data analysis for QANDA Tutor service |
Tutor(s) assigned through QANDA Tutor service | Providing QANDA Tutor service |
Recipient (contact info.) |
Country | Date and Method of Transfer | Transferred Items | Purpose of Use and Retention Period |
---|---|---|---|---|
Apple Inc. (dpo@apple.com) |
USA | Send through online network after collection | Information regarding online payment processing, such as payment amount, purchased item, etc. | Processing of online payment during the contract period |
Google LLC (data-access-requests@google.com) |
USA | Same as above | All collected information | Provision of services such as processing online payment, app development solution (Firebase), cloud service (GCP), and data warehouse (BigQuery) during the contract period |
Stitch, Inc. (privacy@talend.com) |
USA, Germany | Same as above | Same as above | Operation and management of cloud server during the contract period |
Adjust GmbH (privacy@adjust.com) |
Germany | Same as above | Log data, location information, device information, information regarding interaction between user and QANDA service or use and QANDA server | Provision of user analysis service for marketing purposes during the contract period |
Meta Platforms, Inc. (korealocalagent@support.facebook.com) |
USA | Same as above | Information regarding interaction between the user and QANDA service or the user and QANDA server, Facebook app ID, Mobile Advertiser ID, terminal information (such as OS, screen size, device ID, model of phone, model of terminal), IP address, location information | Provision of effect analysis of online media advertisement during the contract period |
Mixpanel, Inc. (compliance@mixpanel.com) |
USA | Same as above | All collected information | Provision of user data analysis service during the contract period |
Holistics (privacy@holistics.io) |
USA | Same as above | All collected information | Provision of user data analysis service during the contract period |
Lever, Inc. (privacy@lever.co) |
USA, Canada | Same as above | Name, contact information, academic background, career background, and all other information submitted by data subject for job application | Provision of online recruitment platform service during the contract period |
Zendesk, Inc. (privacy@zendesk.com) |
USA | Same as above | Name, contact information, user complaints, and all other information required to process customer communication | Provision of customer communication solutions during the contract period |
TYPEFORM SL. (privacy@typeform.com) |
Spain | Same as above | Name, contact information, survey results, etc. | Provision of online survey solution during the contract period |
Arizona State University (privacy@asu.edu) |
USA | Same as above | Information recorded from tutoring session, information regarding tutoring such as subject, information regarding education such as grade, gender, date of birth | Provision of video data analysis service for QANDA Tutor during the contract period |
Items to be retained | Applicable law | Retention period |
---|---|---|
Records of contract withdrawal of subscription | Act on the Consumer Protection in Electronic Commerce, etc. | 5 years |
Records of payment and supply of goods | 5 years | |
Records of consumer complaints or settlement of disputes | 3 years | |
Records of display and advertisement | 6 months | |
Books and supporting documents for all transactions regulated by the Tax Act | Framework Act on National Taxes | 5 years |
Records of electronic financial transactions | Electronic Financial Transactions Act | 5 years |
Service visit history, access log, IP address | Protection of Communications Secrets Act | 3 months |