Veja como você pode utilizar o feedback para o crescimento profissional dos gerentes de operações de TI.

Embracing feedback means accepting change, which can be tough but very rewarding. When you get constructive criticism, see it as a chance to improve your IT operations strategy. Stay open-minded and avoid getting defensive. Evaluate whether the feedback is useful and how it fits with your goals. This way, you'll find areas to improve and plan how to make changes effectively.

A forward-thinking IT Operations Manager doesn’t wait for annual reviews to get feedback. Instead, they regularly ask their team, peers, and bosses for their thoughts. This shows they care about others' opinions and are dedicated to improving. When asking for feedback, it’s important to be clear about what areas you want to work on, so you get helpful advice you can actually use.

Feedback is a great way to identify and prioritize improvements, but it’s easy to focus on the wrong feedback. In the B2B world the ratio of negative feedback to positive feedback can be as much as 1:3 whereas in the B2C world it’s not unusual to see ratios as high as 5:1. So, what do you do with that? Categorize and prioritize… 1) Divide your feedback into two categories: Objective and Subjective. Throw away the subjective to dwell on another day and focus on feedback that is objectively measurable and actionable. 2) Prioritize your objective feedback on a scale of 1-5 with 5 being the best cost:benefit ratio. Focus on making changes based on the 5s, then the 4s, and so on.

Not all feedback will be helpful, so it's important to evaluate it carefully. Identify the constructive feedback and ignore comments that aren’t useful. Pay attention to recurring themes; if several people mention the same issue, it's probably something worth addressing. The goal is to use feedback to improve your IT operations, not to focus on every criticism you receive.

After finding useful feedback, create a plan to make improvements. This could mean setting clear goals or tweaking your IT processes. Let your team know about the changes and why they’re happening. Involving them in this process encourages open communication and a focus on constant improvement.

To benefit from feedback, you need to measure how well the changes are working. Create metrics to track progress, like reducing system downtime or speeding up response times. Seeing real improvements will prove that acting on feedback works and will encourage you and your team to keep aiming for excellence.

Make reflection a regular habit. Think about what feedback has taught you and how it has changed the way you manage IT operations. Reflect on both your successes and challenges. Regular reflection helps you absorb these lessons and prepares you to offer helpful feedback to others, continuing your professional growth.