Você está enfrentando opiniões conflitantes sobre uma questão técnica. Como você decide a melhor abordagem para o seu cliente?

Before you can make an informed decision, you need to gather all the relevant facts surrounding the technical issue. This means understanding the nature of the problem, the technical environment in which it occurs, and any constraints such as budget or time. Listen to the opinions of all stakeholders, but rely on verifiable data to form the foundation of your decision-making process. Remember, in technical support, the objective truth about system behaviour and performance metrics often holds the key to identifying the most effective solution.

Seek Clarification Look for areas of agreement that can serve as a starting point. If necessary, consult with external experts who can provide a neutral perspective. Understand the client's priorities and goals. Clearly present the available options and their implications. Involve the client in the decision-making process to ensure their satisfaction. If possible, create prototypes or conduct experiments to test different approaches.

IT is one of the fields that is subject to a very large number of solutions. Finding the most appropriate solution isn't easy, but it requires patience, listening and a certain open-mindedness, as well as the knowledge that “the best solution won't always come through me”. However, my advice would be to draw up a list of the best solutions on a chart, and for each one, list “the cost”, “the delivery time”, “the various customer requirements that the solution meets”, and finally choose the most optimal one.

Objectives are the future basis for evaluating system performance. From this point of view, these are not things to be put on the second level. Well-defined and prioritized objectives are the roadmap for our work, and once they have been worked out with the customer, they will help to avoid any misunderstandings.

Involve everyone. Create a safe environment where everybody feels free and safe enough too share their thoughts. ➩ Ask about their concerns and the why behind their concerns. ➩ Try to find a solution everybody agrees on.