Veja como você pode superar desafios como profissional de Segurança da Informação na solução de problemas.

Identifying issues at their root cause requires a blend of strong communication and technical skills. A comprehensive understanding of the system is essential to formulate effective responses to problems. An individual with a problem-solving mindset, combined with a deep understanding of the system and a commitment to due care, is crucial for successful issue resolution. Relying on superficial investigations or focusing solely on meeting SLAs can compromise the quality of issue identification and hinder effective problem-solving.

• Stay curious and open-minded. New threats emerge constantly, so approach each problem with fresh eyes. • Build a strong network. Connect with peers to share insights and learn from their experiences. • Embrace continuous learning. Keep up with the latest trends, tools, and techniques in the field. • Practice critical thinking. Break down complex issues into manageable parts for better analysis. • Develop a methodical approach. Create a step-by-step process for tackling security problems. • Learn from failures. View setbacks as opportunities to improve your skills and strategies. • Balance technical and business perspectives. Align security solutions with organizational goals.

We might understand how current risks can affect a system, but in risk management, we must not forget to assess the risks associated with the solutions we implement. We must keep in mind that there is no “one size fits all” approach in IT infrastructure security. Blindly applying a solution could place the system at greater risk and make it more complex to fix. A correct understanding of the CIA (Confidentiality, Integrity, Availability) of the system we manage is crucial for considering both current risks and potential risks that may arise after implementing a solution.

One thing I've found helpful in solving problems is communication. Coming from the background where information security has been viewed as a "roadblock" to some "engagements" by the business and therefore not easily welcome among many, it is necessary that whenever any security solution is being deployed, a clear formal communication is done. This should clearly state the problem/need/opportunity at hand; the proposed solution; and the benefits that the solution presents to the business. A non-technical language should be used to communicate the same to ensure proper understanding of how the business benefits from the solution being deployed.