Service checker
Not sure about a number that's on your bill? Check it out here and see what to do next...
Report an issue
If you have experienced problems with a phone-paid service, you can report it to us here.
Unexpected phone charge?
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Latest updates
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PSA and Telecom2 Limited reach settlement
News | 27 August 2024
The PSA and Telecom2 Limited have reached a settlement in the investigation into Telecom2's adequacy of its risk assessment and control (RAC) and Telecom2’s failure to provide information under direction.
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Annual Market Review 2023/24
Research | 24 July 2024
The Annual Market Review provides a comprehensive overview of the phone-paid services market, including consumer spend and experience, market trends and a medium-term forecast.
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PSA publishes Annual Market Review 2023/24
News | 24 July 2024
PSA publishes its Annual Market Review today, conducted by Analysys Mason.
For consumers
What are phone-paid services?
Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.
Why have I been charged?
Phone payment is a popular and effective way of paying for a wide range of content goods and services.
5 tips to stay in control of your phone charges
Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account?
For business
New to the industry?
When you launch a new service in the phone-paid services market, there are five key steps which you need to take.
Code 15
Code 15 is the new PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with. This replaces Code 14 and came into force on 5 April 2022.
Staying compliant
No matter what kind of phone-paid service you’re operating, it’s important that you stay up-to-date with PSA regulation and keep your service compliant.