Our Privacy Policy
Last Updated: Jun 4, 2024
Woodstream Corporation and our affiliates (together “Woodstream,” “we” or “us”) are committed to protecting the privacy of our users’ Personal Information (as defined below). This policy (the “Privacy Policy” or this “Policy”) describes how we collect, use, retain, disclose, process, and transfer personal information. This Privacy Policy applies to all personal information we collect (collectively, the “Websites and Mobile Applications”):
- Through our websites (collectively, the “Websites”), including: www.woodstream.com, www.dynatrap.com, www.terro.com, www.saferbrand.com, www.havahart.com, www.mosquitomagnet.com, www.zarebasystems.com, www.perkypet.com, www.woodstreambrands.ca, www.woodstreampartnerportal.co..., https://vlink.victorpest.com, https://app.digitalpestmanagement.com, and www.terroinsect.com.mx;
- In email, text, chat, and other electronic messages between you and the Websites.
- Through mobile and desktop applications you download from the Websites or otherwise, including, our “Victor Pest” and "VLINK" mobile applications (collectively, the “Applications”).
- Although we do not collect credit or debit card information directly; credit and debit card transactions are processed by third parties, and are subject to those third parties’ own privacy policies.
If we decide to change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date. Please check back regularly to review any changes to this Privacy Policy and each time you submit personal information to us. If you do not agree with this Privacy Policy or any changes to it, you should not use or access the websites.
This Privacy Policy does not apply to information collected by any third party, including through any application or content, including advertising, that may link to or be accessible from or on the Website.
Please read this Privacy Policy to carefully understand our policies regarding our collection, treatment, and use of your information. By accessing or using the Websites and the Applications, you accept and agree to be bound and abide by this Privacy Policy, Terms of Use, and related End User License Agreements that may apply to Applications. You should periodically review this Privacy Policy because it may change from time to time. By continuing to use the Websites and Applications, you agree to be bound by such changes.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Location Information, including precise geolocation
Browser Cookies
We use cookies to create a better experience for you on our Websites and Applications. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.
Information from other sources
We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals) and Retail Partners.
The categories of information we may collect include:
Other consumers (e.g., referrals)
- Personal Identifiers, including Email address
Retail Partners
- Personal Identifiers, including Name, Email address, Postal address, and Telephone number
- Commercial Information, including Purchases
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, Precise geolocation | We delete or anonymize data concerning your use of our websites and applications within 7 years of collecting it. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number, Precise geolocation | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 7 years from your last purchase with us. We may keep data beyond this period in anonymized form; however, we do not collect credit or debit card information directly; credit and debit card transactions are processed by third parties, and are subject to those third parties’ own privacy policies. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases | We keep customer feedback and correspondence with our customer service for up to 7 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Email address, Online Identifiers, Internet Activity | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Postal address, Online Identifiers, Internet Activity, Purchases, Precise geolocation | We retain review, survey, and feedback data for up to 7 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests for a minimum of 24 months following the completion of the request. |
| Data we collect for security purposes, including Email address, Postal address, Online Identifiers, Precise geolocation | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Conducting Surveys
- Creating Customer Profiles
- Data Storage
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Improving our Products & Services
- Meeting Compliance & Legal Requirements
- Operating Our Websites or Applications
- Organizing & Managing Data
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Sending Promotional Communications
- Tracking Purchases & Customer Data
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, Software Application Contractors, and Website Operations Tool | Ad Networks, Data Analytics Providers, and Social Networks |
| Internet Activity | Business Operations Tool, Collaboration & Productivity Tools, IT Infrastructure Services, Sales & Marketing Contractors, Sales & Marketing Tools, Software Application Contractors, and Website Operations Tool | Ad Networks and Data Analytics Providers |
| Commercial Information | Business Operations Tool, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, and Website Operations Tool | Ad Networks and Payment Processors |
| Financial Information | Payment Processors | None |
| Location Information | IT Infrastructure Services, Sales & Marketing Contractors, Software Application Contractors, and Website Operations Tool | None |
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as we do not knowingly collect any information from anyone under 13 years of age. None of our Websites, our Applications, or our products are intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at PrivacyRequest@woodstream.com.
Our Websites and Applications may contain links to other websites that are independent, are not owned or operated by us, are not covered by this Privacy Policy and which may incorporate third party information. For example, when you make purchases using your credit or debit card or apply for employment, your personal information will be collected and processed by a third party. These third-party sites have separate and independent privacy policies that apply to the information they collect from you. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours. We therefore have no responsibility or liability for the content and activities of other websites, even if they are linked to our websites.
As mentioned previously, our Websites and Applications include features from social media websites. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Websites and Applications. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them. Please be sure to read the privacy policies of social media websites before you provide or post any personal information.
We are committed to resolving complaints about your privacy and our collection or use of your personal information. If you believe your privacy rights have been violated or you disagree with any action we have taken with regard to your personal information and none of the above aspects of the Privacy Policy apply to you, you may file a complaint with us by emailing us at moc.maertsdoow@tseuqeRycavirP. Users with complaints about their privacy or this Privacy Policy should submit their complaint in writing with as much information as possible. Complaints will be acknowledged within a reasonable period of time, consistent with applicable law.
Quebec, Canada residents:
If you have any inquiries or requests regarding privacy matters, please feel free to reach out to our Privacy Manager at moc.maertsdoow@reganamycavirP.
Your privacy is important to us, and we are committed to addressing any concerns you may have in accordance with applicable laws. Thank you for entrusting us with your information, and we are here to assist you.
This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.
Collection and Disclosure of Personal Data
The personal data we collect and how we share it is described above in our Privacy Policy.
We may disclose your personal information to the following third party controllers for business purposes:Listrak, Wunderman Thompson/Gorilla, Pinterest Ads, Instagram Ads, Microsoft Ads, LinkedIn Ads, WebpageFx, Tiktok Ads, Netlify, Facebook Ads, Google Ads, Question Pro, Youtube Ads, Google, Valtech. To understand how these parties handle your data, please refer to their respectiveprivacy policies.
Cookie Notice
We use cookies to improve your experience on our site and to allow us and third parties to personalize the marketing content you see on other websites and social media. Website visitors from European Privacy Law regions can control cookie settings. Manage your region specific consent settings here.
Essential Cookies
We use these cookies for things like security, logins, site errors, and processing payments. We can't turn these necessary cookies off, but you can control them in your browser.
| Cookie Name | Provider | Duration |
|---|---|---|
| _vuid | Listrak | 1 Hour |
| AWSALBCORS | Listrak | 7 Days |
| AWSALBCORS | Listrak | 7 Days |
| form_key | Adobe Commerce | 1 Day |
| gsid | Listrak | 10 Years |
| GSIDHk6tWxuvUOvR | Google Analytics | 10 Years |
| klv_mage | Klevu | Session |
| ltkpopup-session-depth | Listrak | Session |
| ltkSubscriber-DP-US-EmailSignup | Listrak | Session |
| mage-banners-cache-storage | Adobe Commerce | Session |
| mage-cache-sessid | Adobe Commerce | 1 Hour |
| mage-cache-storage | Adobe Commerce | 1 Hour |
| mage-cache-storage-section-invalidation | Adobe Commerce | 1 Hour |
| mage-messages | Adobe Commerce | 1 Hour |
| mg | Adobe Commerce | 30 Days |
| PHPSESSID | Adobe Commerce | 1 Hour |
| product_data_storage | Adobe Commerce | 1 Hour |
| recently_compared_product | Adobe Commerce | 1 Hour |
| recently_compared_product_previous | Adobe Commerce | 1 Hour |
| recently_viewed_product | Adobe Commerce | 1 Hour |
| recently_viewed_product_previous | Adobe Commerce | 1 Hour |
| scasid | Listrak | 1 Year |
| usid | Listrak | 2 Months 29 Days |
Analytics Cookies
These cookies tell us how you use our sites and apps, and provide information to help us improve your experience.
| Cookie Name | Provider | Duration |
|---|---|---|
| _ga | Google Analytics | 1 Year 30 Days |
| _ga_T3G69T4EF6 | Google Analytics | 1 Year 30 Days |
| _gat_UA-15673540-1 | Google Analytics | 2 Mins |
| _gid | Google Analytics | 1 Day |
Personalization Cookies
We do not use cookies to personalize content for you.Advertising Cookies
These cookies help us decide which products, services and offers may be relevant for you. We use this data to customize the marketing content you see on websites, apps and social media, and to measure your interactions with that content. We might use these cookies to advertise our products to you when you visit other websites.
| Cookie Name | Provider | Duration |
|---|---|---|
| _vuid | Vimeo OTT Services | 1 Hour |
Lawful Bases and Legitimate Interests
We process personal data on the following lawful bases:
- Complying with legal obligations
- Fulfilling contracts
- Consent
- Legitimate interests
Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Conducting Surveys, Creating Customer Profiles, Delivering Targeted Ads, Fulfilling Customer Orders, Improving our Products & Services, Preventing Fraud, Processing Payments, Meeting Compliance & Legal Requirements, Sending Promotional Communications, Providing Customer Support, Tracking Purchases & Customer Data, Cold Sales Communications, Organizing & Managing Data, Data Storage, Marketing Our Products & Services, and Operating Our Websites or Applications.
International Data Transfers
We may send the personal data of individuals in the EEA/UK to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC) or the UK Information Commissioner's Office (ICO) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), the EU-US Data Privacy Framework and UK-US Data Bridge agreements, Standard Contractual Clauses (SCCs) issued by the EC or International Data Transfer Agreements (IDTAs) approved by the ICO. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK. You may read more about international data transfer mechanisms at the following links:
- https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
- https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-data-transfer-agreement-and-guidance/
Privacy Rights
Individuals in the EEA/UK have the following rights regarding their personal data.Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.
Right to access. You have the right to request a copy of the personal data we hold about you.
Right of portability. You have the right to ask us to transfer your data to another party.
Right to rectification. You have the right to request that we rectify any incorrect information we have about you.
Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.
Right to withdraw consent. You have the right to withdraw your consent at any time when we rely on your permission to process your personal data.
Right to object. You have the right to object to our use of data about you.
Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit theInformation Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities athttps://www.gdprregister.eu/gdpr/dpa-gdpr/.
Inquiries
Controller contact information
Woodstream
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