Derf Mron
Recent update is not good. They only update the app to put in their product related features, ads, subscription etc, if they gonna do that, there's no need to update the payment UI section. Before, the amount to pay is there when it's time to pay, now it's empty, have to key in amount manually, inconvenient and it's confusing. The billing and paid bill statement UI also changed, it was better before and easy to track transaction. 🤦♂️
10 people found this review helpful
Telekom Malaysia Berhad
October 13, 2024
Dear Derf Mron. Thank you for providing your valuable feedback. Should be there is amount appear under Bill amount and you can edit amount to pay, please try clear the app data and cache before trying again to log into the app. Reach us at https://www.facebook.com/weareunifi if you still need any further assistance. -Yatt
Faisal Shahzad
App is good and convenient but a note of caution if you're offered for 1GBPS package with D-Link DPN-FX3060 modem router, better to skip this. The modem router performance is terrible especially 5GHz wifi and connection is not stable. On my previous 800mbps I never faced loading for Netflix but since upgrading I will face loading issues a few times a day.
Telekom Malaysia Berhad
November 5, 2024
Hi Faisal,
We are sorry for the inconvenience caused. Reach us via Live Chat, Facebook(@weareunifi) or X(@unifi) if issue still persists. Thank You-hasbul
Z P
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Full of errors. Paying bills is impossible. Even the website doesn't work sometimes. Ridiculous. Update since 2021: Still frustrating to use. I can't setup auto-payment, the email that the account is under is wrong (after going to unifi office to get it changed), service reconnection hasn't happened for a few days, can't see previous bills, and even use easy fix to check service status. What is the point of using this app?
73 people found this review helpful
Telekom Malaysia Berhad
November 30, 2021
Hi Z P,
We are so sorry for the inconvenience, we can understand how frustrating that was. We will highlight for improvement. Follow this link to find other payment channels suitable with you. Thank You -hasbul
https://community.unifi.com.my/t5/Bill-Payment/Where-can-I-pay-my-unifi-bills/ta-p/8927