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Other ways to let us know
The other ways to let us know about a death are listed below. All are open to next of kin, executors and solicitors.
What happens once you notify us?
Frequently asked questions
More support with your case
Coping with the loss of a loved one is difficult, and we're here to make the journey easier for you.
Let us know if you need extra help. This helps our team understand your needs and give you the right support.
We'll share your information in our systems, so you won't need to repeat these requirements every time you contact us.
For more information about how we will use the personal data you provide, please see our Privacy Notice.
Already our customer?
We want to support you through the process. You can use our free Banking My Way service to tell us more about yourself and the support you need.
If your needs change, that’s OK…
You can access Banking My Way at any time to update or remove any information you've give before.
Not our customer?
We’re here for you, even though you’re not our customer. So, please complete our quick, online form to tell us what support you need.
If your needs change, that’s OK…
It’s easy to get in touch with our bereavement team to change, or remove, any info you’ve given us.
Estate Administration Service
If our deceased customer registered for our Estate Administration Service, provided by Hugh James Solicitors, you can contact them on 02920 391019 or Relay UK on 18001 02920 391019. Lines are open 8am - 6pm (Mon-Fri).
With this service, you will be assigned a dedicated case manager to make sure the terms of the will are carried out appropriately.
Find out more about our Estate Administration Service.