The Royal Bank of Scotland car insurance policies are underwritten by U K Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration number 202810.
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Manage your car insurance
Existing Car Insurance Policy Documents
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Manage your car insurance
Customer Notice
From 24th June 2022, U K Insurance Limited (UKI), who currently underwrite and administer the Royal Bank of Scotland car insurance cover, will be unable to offer a renewal of your car insurance cover.
U K Insurance can replace your Royal Bank of Scotland Motor Insurance policy with a Churchill quote
U K Insurance Limited who underwrite and administer the Royal Bank of Scotland Car Insurance policy also provide Churchill Car Insurance policies and they will offer a replacement quote approximately one month before your renewal date with their comparable Churchill Car insurance policy.
Frequently asked questions
Royal Bank of Scotland distributed car insurance policies are underwritten and administered by U K Insurance Limited. U K Insurance already provide your Royal Bank of Scotland policy, including the product cover, setting your insurance premium, underwriting your cover, paying claims and providing other servicing. U K Insurance also carry out this role for Churchill.
Unfortunately as Royal Bank of Scotland has taken the decision to end its involvement in the car insurance policies that U K Insurance underwrite, you cannot renew your current policy.
If you have agreed to automatic renewals with U K Insurance for your Royal Bank of Scotland Car insurance product, the replacement Churchill policy will start automatically on your renewal date. Please contact Churchill if you don’t want to accept the quote or if you need to make changes to the quote.
If you have not agreed to automatic renewals, the replacement policy won’t start unless you contact Churchill to confirm that. Please check the instructions on your new Churchill renewal invite carefully in case anything changes and use the contact options in their quote to get in touch with them if you need to.
You can find out more about Churchill by visiting Churchill.com. Once you have received your quote, closer to your renewal date, you can also call the Churchill Car Insurance team on the number they’ll provide. In the meantime, you can call the Royal Bank of Scotland car insurance team on 0345 246 0453.
Manage your car insurance
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The Claims Process
Steps for making a car insurance claim
Step 1: Ideally have your Insurance Policy reference number ready, don't worry if you can't find it though. It just makes the process a little quicker!
Step 2: Call the Royal Bank of Scotland Insurance Team, we're here to help! They will register your claim straight away and answer any queries you may have and take you through the whole process. There is a 24 hour emergency helpline available to our customers.
Please Note: If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police and gain a reference number for the Crime.
Royal Bank of Scotland Insurance Team
Call: 0345 246 0453 (select option 1)
(Relay UK: 18001 0345 246 0453)
Lines open
Monday to Friday 8am-6pm
Saturdays 9am-2pm
Existing claims
To find out the progress of your existing car insurance claim, call the Insurance Team.
To make the process quicker, you will have been given a claim reference number when you first made the claim. To save time you should have this or your policy number to hand to help us locate your insurance claim in the process as quickly as possible.
Royal Bank of Scotland Insurance Team
Call: 0345 246 0453 (select option 1)
(Relay UK: 18001 0345 246 0453)
Lines open
Monday to Friday 10am-3pm
Renewals
If it's time to renew your Insurance policy or you have any questions about your car insurance renewal, call the Insurance Team who will be able to help.
Royal Bank of Scotland Insurance Team
Call: 0345 246 0453 (select option 2)
(Relay UK: 18001 0345 246 0453)
Lines open
Monday to Friday 8am-7pm
Saturday 9am-5pm
Other queries
If you have any queries about your insurance policy, the team are here to help. Whether you want to discuss what's included in your policy, amend your details, increase your cover or raise a complaint the Insurance Team will be able to assist.
Emergencies: If you have an emergency, we have a 24 hour emergency service available which you will reach automatically when calling the Royal Bank of Scotland Insurance Team.
Royal Bank of Scotland Insurance Team
Call: 0345 246 0453 (select option 4)
(Relay UK: 18001 0345 246 0453)
Lines open
Monday to Friday 8am-7pm
Saturday 9am-5pm
Change your renewal preference
If you would like to lapse your cover from your renewal or change the automatic renewal setting on your policy, you can reach The Motor Insurance team on:
Telephone: 0345 246 0453
TypeTalk: 18001 0345 246 0453
Lines are open Mon to Fri 8am - 8pm, Sat 9am - 5pm.
Excluding public holidays.
Calls may be recorded.