What can we help with?
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We're here to support you
Thank you for supporting the UK's critical healthcare services.
We know that as well as looking after your families, you may have other worries about money. This page is here to help you bank from home, contact us when you need to and understand what financial help is available during this unprecedented time.
Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.
Get the mobile app
The app lets you view your account balances or transactions, transfers money and manage your bills. It's also available for tablets.
Find out more on what you can do by visiting our App feature page or our Video Hub.
Use Digital Banking
Use a bigger screen to check your balances or transactions, search through your statements and move money between your accounts.
Our Digital Banking page helps you find out more about what you can do.
Video Banking
Instead of coming into a branch, you can use your phone, tablet or computer to have a video chat with one of our bankers.
We are here to help discuss your finances and help you bank from home.
Digital banking is available to customers aged 11+ with a Royal Bank of Scotland account.
App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
Video Banking is available between 8am – 8pm Monday to Friday and 9am – 3pm Saturdays. Video Banking may be recorded.
Sending money, getting cash and paying by card
Other ways we can help
Be aware of scammers
Get the app
Step-by-step guide:
- Open the Royal Bank app, tap 'I'm already a customer'. Read and accept the Mobile Banking Terms then tap ‘Get Started’
- Enter your Digital Banking customer number. Don’t have these? Tap 'What's my customer number?'.
- Enter the characters from your Digital Banking PIN and Password. Don't have these? Tap 'Forgotten secure details?'
- Confirm your mobile number and enter the activation code we text to you. If your mobile number is wrong then log in to Digital Banking to update it, then return to the app in 3 days to finish registering.
- Choose a passcode to log into the app. If your device has facial or fingerprint recognition, you can choose to log in with that later.
- If you need any help once in the app then just tap the 'Help' button on the bottom bar if you have any questions.