Managing your personal details

The quickest way to inform us about a change in your name is via our app.  Below is a step-by-step guide on informing you on what you need to.

To do this you will first need to:

• Download the app.
• Register for biometric security.
• Have the supporting documentation showing your full new legal name. 

When ready follow the below steps:

1. Log into the app.
2. Select your profile by clicking on your initials/picture on the top left of screen.
3. Select Manage your personal details.
4. Select the arrow next to your legal name.
5. Review your current name details.
6. Pass biometric security.
7. Complete an eForm informing us of your new legal name.
8. Attach an image of your supporting documentation in an email and send it to us at changeofname@rbs.com. In the subject line please include your current name and your main account details (account number and sort code).

Your name will be updated in 2 - 4 working days. We will contact you if we require any further information.

Give us a call to change your name through Telephone Banking. When you call you will need your Online/Telephone Banking login details (they’re the same).

When you call us you will hear an automated menu where you can make a selection based on what you want to do.

• UK:  03457 888 444
• Relay UK: 18001 03457 888 444
• Overseas: +44 8705 888 444

Press 4 to go through to one of our team.

A NatWest team member will guide you through the process.

Your name will be updated in 2 - 4 working days.

For credit card only customers

Call the number on the back of your card, a NatWest team member will guide you through the process.

If you need to visit a branch to change your name, please follow the steps below to make it a seamless visit:

What you will need:

• Your debit card.
• Photographic ID.
• Supporting documentation.

Make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you.

Change of name documentation

Please bring with you the supporting documentation to support your change of name depending on the circumstance as listed below:

Marriage/Civil Partnership

• Marriage/Civil Partnership certificate.

Divorce or Dissolution (provide any of the following):

• Decree absolute & passport in maiden/former name.
• Decree absolute & birth certificate.
• Final dissolution order & birth certificate.
• Marriage certificate only, if reverting to their maiden name/former name when the certificate links both the married and maiden/former name.

Separation without divorce

• Marriage certificate along with suitable identification and address verification documents.

Adoption

• A deed poll letter or acceptable identification and address verification documents.

Other change of name

• Deed poll or statutory declaration. The deed poll can be registered or non-registered (also known as Make your own deed poll).

Change of gender only

• You can request to change you gender status without providing document evidence. At the moment we can only process male or female genders. We can update titles to gender neutral titles such as Mx.

The quickest way to change your address is via our mobile app. Below is a step by step guide on how to do this.  Provided you have all your details to hand and are registered for mobile banking you can instantly change your address this way.

What you will need:

Access to Mobile Banking and be registered for biometric approval.

Log in to the Mobile App:

1. Select your profile by clicking on your initials/picture on the top left of screen.
2. Select Manage your personal details.
3. Select the arrow next to your address.
4. Follow the on screen instructions to change your address.

To update your address in Online Banking you will need your log in details to hand.

Log in to Online Banking:

1. Select 'Your Details' from the left-hand menu or top of screen.
2. Select 'Update your address details'.
3. Confirm the address shown needs to be updated.
4. You will then be prompted to start a conversation with Cora.
5. Follow the onscreen instructions to update your address.

Please note that if you only have a mortgage with us, log in to Online Banking and start a chat directly with Cora to update your address.

Give us a call to change your address through Telephone Banking. When you call you will need your Online/Telephone Banking login details (they’re the same).

When you call us you will hear an automated menu where you can make a selection based on what you want to do.

• UK:  03457 888 444
• Relay UK: 18001 03457 888 444
• Overseas: +44 8705 888 444

Press 4 to go through to one of our team.

A NatWest team member will guide you through the process.

Your name will be updated in 2 - 4 working days.

For credit card only customers

Call the number on the back of your card, a NatWest team member will guide you through the process.

To change your address when visiting a branch you will need to bring your Debit Card and Pin or proof of ID.

Then we can go about helping you change your address. The change will take place with immediate effect.

For credit card customers

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.

Send us a letter

If you can't make it to a branch you can also change your address by sending a letter to your nearest branch.

Your letter must contain your:

• Personal details - Name, DOB, Address (new and current address).
• Account details - Account Number & Sort code.

The quickest way to change your email address is via our mobile app. Below is a step by step guide on how to do this.  Provided you have all your details to hand and are registered for mobile banking you can instantly change your address this way.

What you will need:

Access to Mobile Banking and be registered for biometric approval.

Log in to the Mobile App:

1. Select your profile by clicking on your initials/picture on the top left of screen.
2. Select Manage your personal details.
3. Select the arrow next to your Email address.
4. Follow the on screen instructions to change your email.

Your email address will be update immediately and you will receive and SMS confirming this change has been made.

To update your email address in Online Banking you will need your log in details and card reader or your mobile to hand if biometric approval has been set up in the mobile app.

Log in to Online Banking:

1. Select 'Your Details' from the left-hand menu or top of screen.
2. Select 'Update email address'.
3. Follow on screen instructions to complete updating your email.

Your email address will be update immediately and you will be notified of the change.

Give us a call to change your email address through Telephone Banking. When you call you will need your Online/Telephone Banking login details (they’re the same).

When you call us you will hear an automated menu where you can make a selection based on what you want to do.

• UK:  03457 888 444
• Relay UK: 18001 03457 888 444
• Overseas: +44 8705 888 444

Press 4 to go through to one of our team.

A NatWest team member will guide you through the process.

For credit card only customers

Call the number on the back of your card, a NatWest team member will guide you through the process.

To change your email when visiting a branch you will need to bring your Debit Card and Pin or proof of ID.

Then we can go about helping you change your email address. The change will take place with immediate effect.

For credit card customers

A form will be completed and submitted by the branch. It will then take 2 days for the change of email address to be updated.

The quickest way to change your mobile number is via our mobile app.  Below is a step by step guide on how to do this.

What you will need:

Access to Mobile Banking and be registered for biometric approval.

Log in to the Mobile App:

1. Select your profile by clicking on your initials/picture on the top left of screen.
2. Select Manage your personal details.
3. Select the arrow next to your mobile number.
4. Follow the on screen instructions to change your email.

Your mobile number will be update immediately and you will receive and SMS confirming this change has been made.

To update your mobile number in Online Banking you will need your log in details and card reader or your mobile to hand if biometric approval has been set up in the mobile app.

Log in to Online Banking:

1. Select 'Your Details' from the left-hand menu or top of screen.
2. Select 'Update mobile number'.
3. Follow on screen instructions to complete updating your email.

Your mobile number will be update immediately and you will be notified of the change.

Give us a call to change your mobile number through Telephone Banking. When you call you will need your Online/Telephone Banking login details (they’re the same).

When you call us you will hear an automated menu where you can make a selection based on what you want to do.

• UK:  03457 888 444
• Relay UK: 18001 03457 888 444
• Overseas: +44 8705 888 444

Press 4 to go through to one of our team.

A NatWest team member will guide you through the process.

For credit card only customers

Call the number on the back of your card, a NatWest team member will guide you through the process.

To change your mobile number when visiting a branch you will need to bring your Debit Card and Pin or proof of ID.

Then we can go about helping you change your mobile number. The change will take place with immediate effect.

For credit card customers:

A  form will be completed and submitted by the branch. It will then take 2 days for the change of email address to be updated.