Condições de cancelamento
CANCELLATION AND MODIFICATION POLICY
Clients using the PayPal payment platform should consult the “Bookings confirmed with PayPal” section.
PARCLICK provides the Client with two options (set out below) to cancel or modify a reservation and how to get a refund.
Cancellations and refunds vary according to the car park and type of reservation, as the User will have seen in the terms and conditions for that car park and type of reservation when making the reservation for that parking space.
The cancellation and modification policy applicable to each reservation is detailed in the legal conditions, in the confirmation email that the Client receives following the completion of the purchasing process, and on the reservation receipt, which the Client should validate on arrival at the car park.
Products with a policy of cancellation and modification before 23:59h (local time at the car park) on the day before the date of arrival confirmed on the reservation or receipt:
Clients may cancel or modify their stay before 23:59h on the day before their arrival. Should the Client fail to show up at the car park, wish to cancel or modify the reservation after 23:59h on the day before their arrival, or after the arrival time confirmed on the reservation, they would not, in any such cases, be able to modify, cancel or claim a partial or total refund for the purchase made.
Products with a flexible cancellation and modification policy, up to 1 hour before the arrival time confirmed on the reservation or receipt:
The Client may cancel or modify their reservation up to 1 hour before the time given at the time of purchase and shown on the reservation receipt. Should the Client fail to show up at the car park, wish to cancel or modify their reservation after the period permitted by the flexible cancellation policy, which is only applicable to certain products, or after the arrival time shown on the receipt, they would not be able to modify, cancel or claim a full or partial refund for the purchase made.
Products classified as monthly, quarterly, biannual and annual tickets:
The Client may modify their monthly, quarterly, biannual or annual ticket reservation for free up until 23:59h the day before their arrival at the car park.
The Client may cancel their monthly, quarterly, biannual or annual ticket reservation up until 23:59h the day following their arrival at the car park.
By purchasing a monthly ticket with PARCLICK – with the car park determined by the length of stay – the Client enjoys a discount on the usual price. Should the Client decide to cancel their monthly, quarterly, biannual or annual ticket within the indicated time period, the Client understands and accepts that they must pay the difference between the discounted price and the usual price for each month of using the car park.
Exceptions in which the cancellation and/or modification policies mentioned above are not applicable:
Guadeloupe and Martinique Airports (France): for reservations made at the car parks at the Guadeloupe and Martinique airports, cancellations or modifications may be requested up until 18:00h (Guadeloupe and Martinique local time) on the day before the date shown on the reservation and the receipt.
Nice Airport (France): for reservations made at the official car park of the Nice-Côte d'Azur Airport, the reservation will be refunded providing the cancellation is requested at least 48 hours before the arrival time shown on the reservation and the receipt.
Garage d'Abbeville (Paris, France): Garage d'Abbéville does not accept cancellations or refunds under any conditions.
La Rambla - Boquería (Barcelona, Spain): La Rambla - Boquería does not accept cancellations or refunds under any conditions. Autorimessa Comunale Venezia AVM - Porto di Venezia (Venice, Italy): Autorimessa Comunale Venezia AVM - Porto di Venezia does not accept cancellations or refunds under any conditions.
How to cancel and/or modify a reservation:
Cancellations:
Cancellations are free if the Client does it within the permitted time period for cancellation and from their User Account (“LOG IN”).
Cancellations do not include refunds of administration fees that accompanied the purchase.
Cancelling monthly, quarterly, biannual and annual tickets:
Providing it is within the permitted time period for cancellations, this type of booking can only be cancelled by emailing our Customer Service Department at info@parclick.com with your booking reference.
Cancellation by the Customer Service Department will be free of charge, although the Client should bear in mind that:
By purchasing a monthly ticket with PARCLICK – with the car park determined by the length of stay – the Client enjoys a discount on the usual price. Should the Client decide to cancel their monthly, quarterly, biannual or annual ticket within the indicated time period, the Client understands and accepts that they must pay the difference between the discounted price and the usual price for each month of using the car park.
Modifications:
Modifications are free if the Client does it from their User Account (“LOG IN”).
This can also be done free of charge by emailing us your booking reference at info@parclick.com, and our Customer Service Department will take care of it.
This does not exempt the User from the additional costs of lengthening their stay. These costs will automatically be charged to the card whose details the User provided upon registration with PARCLICK.
Modifying monthly, quarterly, biannual and annual tickets:
Providing that it is within the permitted time period for modifications, this type of booking can only be modified by emailing our Customer Service Department at info@parclick.com with your booking reference. Once the time period indicated on your ticket has begun (be it monthly, quarterly, biannual or annual), the booking can no longer be modified, only cancelled.
Modifications processed by our Customer Service Department are free of charge.
Cancellation and modifications of reservations confirmed with PayPal:
Cancellations:
Cancellations are free if the Client does it from their User Account (“LOG IN”).
Cancellations do not include refunds of administration fees that accompanied the purchase.
If the Client would like our Customer Service Team to manage their cancellation, the following information must be provided:
Name and surname of the PayPal account holder
Email account used for PayPal
PayPal transaction number or “Transaction ID” (17 digit code)
Cancelling monthly, quarterly, biannual and annual tickets:
Providing it is within the permitted time period for cancellations, this type of booking can only be cancelled by emailing our Customer Service Department at info@parclick.com with your booking reference.
Cancellation by the Customer Service Department will be free of charge, although the Client should bear in mind that:
Cancellations do not include refunds for fees charged by PayPal.
By purchasing a monthly ticket with PARCLICK – with the car park determined by the length of stay – the Client enjoys a discount on the usual price. Should the Client decide to cancel their monthly, quarterly, biannual or annual ticket within the indicated time period, the Client understands and accepts that they must pay the difference between the discounted price and the usual price for each month of using the car park.
If the Client would like our Customer Service Team to manage their cancellation, the following information must be provided:
Name and surname of the PayPal account holder
Email account used for PayPal
PayPal transaction number or “Transaction ID” (17 digit code)
Modifications:
Clients wishing to modify a reservation paid for with PayPal must cancel their reservation and make a new one with the dates and times of their new stay. The available refunds are referred to in the section on “Cancellations”, although there will be no charge for processing by our Customer Service Team.
Modifying monthly, quarterly, biannual and annual tickets:
Providing that it is within the permitted time period for modifications, this type of booking can only be modified by emailing our Customer Service Department at info@parclick.com with your booking reference. Once the time period indicated on your ticket has begun (be it monthly, quarterly, biannual or annual), the booking can no longer be modified, only cancelled.
Modifications processed by our Customer Service Department are free of charge, although the Client should bear in mind that:
Modifications do not include refunds for fees charged by PayPal.
If the Client would like our Customer Service Team to manage their cancellation, the following information must be provided:
Name and surname of the PayPal account holder
Email account used for PayPal
PayPal transaction number or “Transaction ID” (17 digit code)
Parclick reserves the right to cancel the service contracted through our platform at the request of the car park and/or for reasons of force majeure such as: availability errors, works in the car park, closure of public roads, overbooking, unforeseen events beyond the control of the car park.