Products
Integrations
Increase Ecommerce Conversion
Customers saw a 2-3% rise in on-site conversion through a swift decision-making experience and 42% more repeat purchases with personalized post-purchase communications.
Reduce Cart Abandonment
Ease consumer uncertainty that causes cart abandonment and improve customer satisfaction around the delivery process by displaying predictive delivery dates on product detail and checkout pages.
Speed Up Purchasing Decisions
Provide consumers with a faster and more confident decision-making experience by setting clear delivery expectations, which speed up on-site checkout.
Accelerate Reconversions
Leverage high engagement touchpoints in your post-purchase customer journey to drive traffic back to your web shop and deliver personalized shopping recommendations or targeted offers that accelerate repeat purchases.
Features
Predictive Delivery Date
Machine learning powers accurate predictions displayed on product and checkout pages, enhancing conversion and customer experience.
Low Latency API
Out-of-the-box API guarantees <8 ms responses, enabling quick load times for crucial PDP and checkout.
Machine Learning Algorithm
Random Forest model, with zip-code accuracy, is ready post two-week training and continually adapts from historical data.
Configuration
Configure delivery date predictions considering factors like warehouse setup, processing time, ad hoc adjustments, and various delivery methods.
Order Status Page
Empower consumers with self-serve order status on your branded site to enhance delivery satisfaction.
Unlimited Emails
Generate engaging touchpoints and personalized recommendations to increase webshop traffic and enhance repeat purchases.
Trigger Builder
Design personalized customer journeys based on multiple inputs and conditions far beyond simple carrier updates.
Conditional Placeholders
Inject specific customer-relevant, order-relevant, or shipment-relevant details within any message to promote reconversions.
Customer Service Portal
Equip agents with unified access to order and communication history, enabling a focus on value-add activities like cross- and upselling.
Single Sign-On (SSO)
Simple and secure access to parcelLab’s customer service and reporting portal for unlimited users.
Audience Builder
Build highly segmented audiences based on tracking stage, individual rules, or groups of rules.
Campaign Builder
Design targeted visual campaigns to boost click-throughs and conversions in emails and on status pages.
Analytics
Provides full campaign visibility, enabling performance tracking and optimization to boost conversions.
Customer Conversion Metrics
Higher On-Site Conversion
A predictive promise date on product and checkout pages reduces consumer uncertainty and boosts conversion.
Reduced Time on PDP
Clear pre-checkout delivery expectations facilitate quicker, more confident purchasing decisions and faster conversion.
More Repeat Purchases
Personalized & proactive communication boosts customer engagement and encourages repeat purchases.
True Classic: 29% increase in revenue per email
A lot of managed solutions redirect customers to their own landing page for post-purchase experience, which means they’re not on the True Classic landing page.
This scenario requires a ton of work to update and change a whole separate landing page that isn’t even ours. Whereas now we have a dedicated landing page that’s on our site controlled by our development team. Consumers are landing directly on our site through that post-purchase experience which is very impactful and adds incremental value.
Breanna Moreno
VP of Customer Experience
MOO: Complete control leads to 3.4x more contacts
Our second major challenge was the lack of control over shipping communications with our customers – we had to rely on the inconsistent and unbranded messages that shipping service readers send to our customers about the product they ordered during the shipping process. Since the last impression is a lasting one, we wanted to change this, and parcelLab gave us the opportunity to address our two biggest issues in this area: Transparency and Agility.
Calum McGee
Technical Product Owner
MediamarktSaturn: Achieved 2.5 million extended customer touchpoints
With parcelLab, we created additional communication and marketing channels that are very well received by our customers. Through the intelligent shipping communication provided, we have significantly reduced customer service inquiries.
Marius Lückemeyer
Chief Digital Officer
11teamsports: Customer loyalty pays off with 19% more sales as a result
Our partnership with parcelLab has given us many advantages. Our customers now receive all post-purchase messages directly from us, in our corporate identity and the Order Status page on our site has created some very valuable traffic.
Christian Schab
Head of E-Commerce
Frequently Asked Questions
How can I increase ecommerce conversion with parcelLab?
Our Convert suite empowers retailers to reduce consumer uncertainty and cart abandonment, and promote faster, more confident decision-making by displaying predictive delivery dates on product detail and checkout pages. The Engage suite leverages high engagement touchpoints to drive traffic and deliver personalized content like shopping recommendations and targeted offers that accelerates reconversion.
How is parcelLab different from other vendors?
While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
What’s the effort involved in implementing parcelLab Products?
Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab’s Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
Learn more
Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
Learn more
Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreTransform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.
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