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We are trusted by over 800+ brands worldwide
Manage customer expectations as well as possible
I think that this was one of the main decisions to go with parcelLab because we saw flexibility there, and we really liked the idea, for example, of testing different templates, like doing A/B tests on open rates differ. How does click-rate differ if we put this element up or down, etc?
These tests would internally take a lot longer… but really kudos to the parcelLab team here – they have been super flexible, and everything is done really fast!
Tim Volkmann
Manager – Digital Consumer Direct Europe
Introduce new customer touch points with our platform
With parcelLab, we created additional communication and marketing channels that are very well received by our customers. Through the intelligent shipping communication provided, we have significantly reduced customer service inquiries.
Marius Lückemeyer
Chief Digital Officer
Increase customer satisfaction and reduced inquiries with our platform
We recognize that only satisfied customers return and become loyal customers. The delivery process certainly has an extensive influence on customer service inquiries.
Sebastian Leiß
Product Owner
Achieve complete control of your end-to-end customer communication
Our second major challenge was the lack of control over shipping communications with our customers – we had to rely on the inconsistent and unbranded messages that shipping service readers send to our customers about the product they ordered during the shipping process. Since the last impression is a lasting one, we wanted to change this, and parcelLab gave us the opportunity to address our two biggest issues in this area: Transparency and Agility.
Calum McGee
Technical Product Owner
Personalize your delivery notifications to build loyalty
If you attach great importance to continuously improving the shopping experience, you show your customers respect. And that’s a very fundamental part of our business.
Christoph Wagner
Test Manager
