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Contact and support

Emergencies

If you've got no gas or electricity, head to our emergency guide.

If your meter is sparking or on fire call 999

If there is a gas leak or you think you can smell gas call 0800 111 999

If you need us in an emergency, here's how you can reach us 24/7.
Please note: if you've lost gas or power, we can only help if it's a faulty meter.

Search our FAQs

Supporting our customers

We know many people are facing incredibly tough circumstances in the Cost of Living crisis. Winter bills can make things even harder.

There are loads of tools & resources you can use to get control of your bills, plus the dedicated Octo Assist fund for those most in need.

Find our more about the support available

Quick-fire answers for our most popular queries

These 10 second guides get straight to the point:

Can't find what you're looking for?

Get help from our award-winning customer service team

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We respond to emergencies 24/7

Talk to our award-winning customer service team

Email us for prompt, friendly support, available 7 days/week.

Home

Small Business

Talk to us about specific products

Call us on:
0808 196 6842

Email us on:
heat@octopus.energy

Call us on:
0808 196 6842

Email us on:
solar@octopus.energy

Connect to our team through a British Sign Language interpreter.

You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.