nana music, Inc. (“Our Company”) places importance on personal information protection. Our Company will ensure the protection of Members’ personal information by complying with Act on the Protection of Personal Information as well as its own privacy policy (“this privacy policy”). Terms not defined by this privacy policy will have the same definition as defined by the Terms of Use for nana.
In this privacy policy, personal information means personal information defined in Act on the Protection of Personal Information, that is, information related to existing individual that could identify a specific individual by name, date of birth, and other description, etc. (including information that could easily be collated with other information and as a result could identify a specific individual)
The information Our Company collects from users of the service, how we collect it, and the purposes for its use, are as follows.
1.When collecting information from the user themselves
| Types of personal information collected | When collecting information | Purpose of use |
|---|---|---|
| User name, profile picture, profile description and other profile information | When creating or editing a profile | To provide the service (disclosure of profile information) |
| User ID, information about the app and device, e-mail address, user name, name, and details of inquiries | When a user makes an inquiry | To respond to inquiries |
| IP address of access source, country code of access source, information on apps and devices |
When a user uses the service
・Posting contents ・Playing contents ・'nana LIVE' ・'nana party' ・Community ・Posting comments |
To maintain the system of the service in order to prevent unauthorized use of the service and to respond to other general problems, etc. |
| Name, address, phone number, email address, Twitter and other SNS account information, age, gender, occupation, date of birth and other information sent by the user |
When users send information to Our Company
・Reporting of copyright infringement, etc. ・Information provided using a special form, from participants, etc., involved in user surveys, questionnaires, events, planning, and gift campaigns, etc. |
・To respond to reports of copyright infringement
・For user surveys, questionnaires, events, planning, and gift campaigns, etc., carried out by our company, and to select, draw, contact, or send prizes in relation to such. |
2.When collecting information from someone other than the user themselves
| Types of personal information collected | When collecting information | Collection source | Collection method | Purpose of use |
|---|---|---|---|---|
| Of the information provided by the user to the external service (including SNS services such as Facebook, Twitter, etc., and their Apple ID), the information specified to the user (ID of the external service, e-mail address, etc.)by the external service or our company when permitting cooperation with the external service. | When registering an account or linking to other external services | External services that the user has given permission to be linked | When the user has permitted linking with an external service when using the service, information will be collected from said external service in accordance with the details agreed upon at the time of said authorization. | To create an account for the service, to log in, to use the service in conjunction with external services, and for Our Company to contact, notify, and provide information to the user. |
Our Company may change utilization purpose of collected personal information within reasonable scope. Any changes will be notified to Members or open to public.
Excluding the cases where permitted by Act on the Protection of Personal Information or other laws and ordinances, Our Company will not utilize collected personal information beyond the scope of utilization purpose without Members’ permission except following circumstances.
Our Company will collect personal information properly, and will not collect them through fraudulent or other unlawful means.
Our Company will properly supervise our own staff members to ensure safe management of personal information against potential risks such as loss, destruction, falsification or leaking of personal information. In case of outsourcing, Our Company will properly supervise the outsourced company to ensure safe management of personal information at such company.
Our Company will not provide any of our Member’s personal information to third party without permission of the Member except the cases in which Act on the Protection of Personal Information or other laws or ordinances permit such disclosure; provide, however, that cases specified below are deemed not to constitute provision to third party.
Our Company will without delay disclose personal information when a Member claims for disclosure based upon Act on the Protection of Personal Information after our proper identity verification. However, the foregoing may not apply when Our Company is not obligated to disclose such information under Act on the Protection of Personal Information or other laws or ordinances.
Our Company will without delay make correction, addition or deletion (“correction, etc.”) of personal information when a member claims such correction, etc. based upon Act on the Protection of Personal Information. Correction, etc. of personal information will be made after our proper identity verification of the Member and research necessary to the extent required to achieve the utilization purpose. When correction, etc. is made, such Member will be informed. However, the foregoing may not apply when our company is not obliged to make a correction, etc. of personal information under Act on the Protection of Personal Information or other laws or ordinances.
Our Company will suspend use of personal information when reasonable allegation based upon Act on the Protection of Personal Information is made by a Member claiming that personal information is (i) used beyond the scope of published utilization purpose or (ii) obtained through fraudulent or other unlawful means, and Our Company considers such allegation is based upon good reasons. Suspension of use of personal information will be made after our proper identity verification of the Member, and such Member will be informed about such suspension. However, the foregoing may not apply when Our Company is not obliged to suspend use of personal information under Act on the Protection of Personal Information or other laws or ordinances.
Our Company shall make sure to strictly comply with applicable laws and regulations relevant to the collection, storage, and use of personal information relating to Members under the age of 16. In the event of a child having provided personal information to Our Company without the consent of their parent or guardian, we ask that a parent or guardian contacts us at the address specified in this privacy policy.
Services provided by Our Company may use Cookie or other similar technologies. These technologies are beneficial to monitoring and improvement of our Services. Any Members who want to disable Cookie may do so by changing setting of their web browsers. However, such disablement of Cookie could lead to dysfunction of part of our Services.
Our Company collect some anonymous usage information to help us improve the Services provided by Our Company and use Third Party Advertising and Analytics Services (Admob, Google Analytics, Firebase).
Please contact our Personal Information Helpdesk at the
following for any disclosure requests, feedback,
questions, complaints, or other inquiries regarding the
handling of personal information.
[Personal Information Office]
Kurashima Shibuya Bldg. 5F, 2-3-8 Shibuya, Shibuya-ku, Tokyo
150-0002
nana music, Inc.
CEO: Akinori Fumihara
[Personal Information Helpdesk]
E-mail: privacy@nana-music.com
This privacy policy is subject to change due to continual improvements of the Services.
The original of this privacy policy shall be in Japanese, and in case of any discrepancies between the original and its translation, the Japanese version shall govern.