Find instructions below to help you set up your iPhone. For general information and user manuals, click here to visit Apple's website.
1. Tap the Settings app2. Tap Wi-Fi3. Tap the switch next to Wi-Fi to turn it on or off
Using Mobile data while roaming may result in additional charges.1. Tap the Settings app2. Tap Cellular3. Tap the switch next to Cellular data to turn it on or off
If you want to use your Eastlink plan while travelling, make sure that data roaming is turned on so your phone can connect to other networks.
1. Tap Settings2. Tap Cellular or Cellular Data3. Open Cellular Data Options4. Tap Data Roaming to turn it on or off
1. Tap Settings2. Tap Airplane Mode switch to turn on/off
To get the most of your mobile experience, you should always keep your device set to automatic network selection. It will then automatically search for and connect to the best available network.1. Tap Settings2. Tap Cellular3. Tap Network Selection4. Tap Automatic switch to enable
1. Connect the device to a Wi-Fi network if you do not wish to use mobile data (recommended)2. Tap the Settings app3. Tap General4. Tap Software Update and follow the device’s instructions if an update is available
1. Open your device's phone application2. Dial your phone number3. Follow the instructions given by the recordingIt is important for you to ensure that the privacy of your voicemail is always protected. The best way to do this is to turn your password on at all times. It’s easy to do. The next time you check your voicemail, press option 2 for personal options, then press 2 to change your password. Once you’ve selected a password that is memorable for you but hard for others to guess, press option 5 to turn your password on.
1. Contact Eastlink Customer Care to add Visual Voicemail to your phone number (monthly fee applies)2. Access Settings3. Access Phone4. Select Change Voicemail Password and complete setup5. Your iPhone automatically activates visual voicemail as soon as the first voicemail is depositedPlease note: If Cellular Data is turned off on your device, Visual Voicemail will not work. You will still have access to your voicemail by dialing your phone number.
1. Open your device's phone application2. Dial *43# and select send3. Your device should notify you that Call Waiting is activated
The default setting for 5G on iPhone is ‘5G Auto’, a battery life saver. You can customize these options for when to use 5G.1. Tap the Settings app2. Tap Cellular3. Tap Cellular Data Options4. Tap 5G Auto5G On: Always uses 5G network when it’s available. This might reduce battery life.5G Auto: Enables Smart Data mode. When 5G speeds don’t provide a noticeably better experience, your iPhone automatically switches to LTE, saving battery life.LTE: Uses only LTE network, even when 5G is available.
1. Tap the Settings app2. Tap Cellular3. Tap Cellular Data Options4. Tap Data ModePlease note that by selecting Allow More Data on 5G your device is likely to download over 5G network rather than a potentially slower WiFi connection.Standard will allow for tasks and background tasks and updates to be performed over cellular data while limiting video and FaceTime qualityLow Data Mode is recommended if you prefer to pause background updates and until connected to a WiFi network.
If compatible 5G devices have the latest software installed, and are within Eastlink's 5G coverage area, a “5G” indicator will display on the right top corner of the device.
We want to ensure you are experiencing the most of our mobile network. The best way to do so is to make sure your device is properly set to use Voice & Data over LTE. Voice over LTE (VoLTE) will provide you with clearer, natural sounding voice calls, faster call connection times, the ability to place a call while browsing the Web or streaming video, and exceptional in-building penetration.1. Tap the Settings app2. Tap Cellular3. Tap Cellular Data Options4. Ensure Enable LTE is set to Voice & Data
What is a hotspot? A hotspot allows you to turn your phone into a personal source for other devices to utilize your data service. Please note using a hotspot can deplete your data plan and battery quickly.1. Settings> Personal Hotspot> toggle on Allow others to JoinIf you don’t see personal hotspot in your settings try Settings> Cellular> Personal Hotspot> toggle on Allow others to Join2. Make note of the Wi-Fi password that presents3. Search for available Wi-Fi networks on the device you are looking to connect to the internet, find your device in the available networks and enter the Wi-Fi password on your iPhone’s hotspot screen4. When you are done with the hotspot, access the settings again in your phone and toggle the Personal Hotspot off
Text ‘Billing’ or ‘Tech’ to 902-903-6297 to start a conversation with us over text.
Chat with our Customer Service team about your Sales, Billing or Technical support questions.
Locate your nearest Eastlink Store.
Our Customer Service team is ready to help you.
CLOSE
Sales Questions
Online chat is available from 9am to 7pm local time Monday to Friday and 9am to 5pm local time on Saturday. Holiday hours may differ.
Tech Support
Online chat is available 24/7, 365 days per year. You can find answers to frequently asked questions on our Support website
Billing Questions
for region specific information
Cookies and similar technologies are used on our website for functionality, to perform analytics and to customize users’ experience (including delivery of personalized advertising through email and third-party platforms). For more information on the cookies used on our website or to manage your cookie settings click “manage” or read our Cookies and Targeted Advertising Policy.
Three types of cookies are used on our website: required, functional, and advertising. While required cookies must remain active, you can choose whether to allow functional and advertising cookies. To decline a category of cookies, uncheck the applicable box.
Required cookies are needed for website functionality and cannot be switched off. One of these cookies remembers the region you select so you’ll see appropriate product information as you move through the website. The other cookies ensure the My Account section of the site works properly (one stores your My Account login information for the length of your visit, so you don’t have to reenter it each time you move to a different page in My Account. The other ensures information displays properly).
Functional cookies collect anonymous data about how our site is utilized (i.e., what types of devices and browsers are used to view our website, and how visitors move around our website). This data is used to enhance the quality and performance of our website.
These cookies record information (e.g., the products you view on our website) that allows us to tailor the Eastlink offers you see online and receive via email to your needs and interests. If these cookies are declined, you may still see and receive generic Eastlink ads.
For more information, read our Cookies and Targeted Advertising Policy.
By submitting your email address, you consent to Eastlink sending you marketing emails (you can withdraw your consent at any time by clicking “unsubscribe”). Your email address may also be used to deliver targeted advertising online (See our Cookies and Targeted Advertising Policy for details). (Contact us: 6080 Young St., 5th floor, Halifax, NS, B3K 5L2 / www.eastlink.ca)