Getting Started with Eastlink Webmail

Logging in to Eastlink Webmail:

1. Click on the login button on the Eastlink Webmail page.
2. Enter your Eastlink email address and password in the fields provided.

If you have forgotten your Eastlink email password, you can reset it by clicking Forgot password and following the directions through Email Password Manager. If you haven't registered for Email Password Manager, contact technical support at 1-888-345-1111 or chat with us online for assistance.

Using Email Password Manager:

Email Password Manager is a private, easy and secure way to manage your password.

• Change your password at any time
• Easily reset your password when you forget it
• No need to call in to reset your password
• Register Now

Already registered? Please update your account to include the security information required.

Additional Information:

From time to time, Eastlink will send emails to its customers advising them of potential safety and security issues. These messages will never ask you to divulge passwords or personal information nor will they contain links to external websites. They will, however, contain directions on where to find more information and how to get in touch with Eastlink.

When you need to reset the password for your Internet services and subscriptions, the process often involves sending you an email containing a temporary password or a link to a reset page. For this reason it is very important to protect your email account. If an unauthorized person can gain access to your mailbox, they may be able to reset the passwords for your other accounts.

How to Protect Your Mailbox:

There are several easy steps that you can take to protect your inbox. The first step is to change your password to something difficult to guess. To guard against those who may be trying to access your mailbox, avoid easily guessable character combinations like "1234" for example.

For a strong password, use:

• At least twelve characters
• At least one lower case letter
• At least one capital letter
• At least one digit or one of the following characters !@#$%^&*_=+-/"'

For additional protection, it's also a good idea to avoid re-using your email password on other internet services.

How to Manage Your Eastlink Email Quota:

Mailbox folders such as Inbox, Drafts, Junk, Sent, Trash and Spam will impact your overall email quota. Your email quota is displayed above your folder list on the left-hand side.

Note: Personal email folders you may have created on your own will also impact your email quota.

Click on the login button on the Eastlink Webmail page.

• Enter your Eastlink email address and password in the fields provided

You must delete any unwanted emails in each folder to reduce the email quota:

• Checkmark the unwanted email(s)
• Click on Delete

Once the emails are deleted you will need to empty the Trash Folder.

• Right click on Trash folder then select Empty Trash

Trash items can be deleted automatically when logging out of Webmail.

• Go into Options > Mail > General
• Under Deleting Mail Messages Checkmark Empty the trash folder on logout

Email Access Outside of Canada and the United States:

If you're planning on travelling outside of North America, you may not be able to access parts of our website.

If you typically go through Eastlink.ca to access your Eastlink Webmail, please use our direct link to the Eastlink Webmail login while travelling internationally to ensure you can still access your email.

The direct link to Eastlink Webmail login is webmail.eastlink.ca.

If you’re taking a laptop or tablet with you on your trip, we recommend that you bookmark this URL before you begin your travels.

If you have any questions, please contact our tech support team by phone at 1-888-345-1111 or by Online Chat.