Find support on managing your Eastlink services and making bill payments.
Once you register for My Account, we will send you an E-Billing notification each month when your new statement is generated. You will also have several secure and convenient options for managing your account, including:
Get the most out of your Eastlink services with our guide to all the tools available through My Account including Webmail, TV Channel Exchange and the My TV Channels Tool.
Check out useful instructions on how to manage all of your services online or with our secure and convenient apps.
Need help with moving, are you going away, or do you need to return Eastlink equipment?
Once you register for My Account, we will send you an E-Billing notification each month when your new statement is generated. You will also be able to manage certain aspects of your account on our secure website. Here are some of the things you can do:
You can view up to 50 months of previous statements for your Home service and up to 18 for your Mobile service. And because your statements are stored on our network, you can view past statements without taking up valuable storage space on your computer.
Yes. As soon as your statement is generated, you will receive an E-Billing notification email stating that you can log in to My Account to view it. This saves the time it would take to deliver your statement by mail.
Customers over the age of 65, persons with accessibility needs, or those who do not subscribe to Internet Service or Mobile Data Service, can request paper bills. To find out more about the availability of paper billing, or to request a paper bill, call us at 1-888-345-1111.
Yes. They are exactly the same. Viewing online also gives you the flexibility to enlarge so you can easily read or save a copy in your own electronic files.
Yes. Your E-Billing statements are in PDF format, and you have the option to print statements if you like. This allows us to help the environment by reducing our paper usage.
No. When you register, we will send you a monthly E-Bill notification when your statement is generated. Although making one-time payments online or using pre-authorized payments are convenient options that we offer, you can continue to pay as you currently do.
No. Registering for My Account and E-Billing are FREE services we are happy to provide to our customers.
Your account number is located on the top right section of your statement. If you do not have a statement, please contact us, and we would be happy to provide you with your account number.
Yes. You can use any active email address to register. Please contact Eastlink to add your email address to your account (if you haven’t provided it previously), so that you can register successfully.
On the My Account Login page, click on ‘Forgot My Password' or ‘Forgot My Username.’ You will then enter your account number and or be asked to provide your email address. Upon the correct response, the information will be sent to the email address registered to the account.
Yes. My Account provides the ability to manage multiple accounts through a single user profile. The accounts you register will appear automatically, no need for a separate login to view your statements. If you do not see all of your account, please contact us at 1-888-345-1111 or chat with us online.
Please ensure you are using the correct information. If everything looks okay, please contact us to verify the account number and postal code in our system.
When you click on a link from within My Account, a second web session will open. Your original session will remain open until you log out. When you log out of My Account, all windows associated with your information will close automatically. When you move from one type of billing information window to another, the previous window will close. As well, none of your personal information will be cached.
We recommend that you use the most recent version of Microsoft Edge (on PC), Chrome (PC / Mobile) or Safari (iOS) for the best viewing experience.
Yes. Protecting your personal information is very important to us. Your statements are stored on our secure network, and not sent out in an email. Each month, you will receive an E-Billing email stating that your statement has been created and ready for viewing. Using the unique Login ID and password that you’ve already set when you registered for My Account, you will log into the My Account website, where you can view your statements, and account information.
Text ‘Billing’ or ‘Tech’ to 902-903-6297 to start a conversation with us over text.
Chat with our Customer Service team about your Sales, Billing or Technical support questions.
Locate your nearest Eastlink Store.
Our Customer Service team is ready to help you.
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Sales Questions
Online chat is available from 9am to 7pm local time Monday to Friday and 9am to 5pm local time on Saturday. Holiday hours may differ.
Tech Support
Online chat is available 24/7, 365 days per year. You can find answers to frequently asked questions on our Support website
Billing Questions
for region specific information
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Three types of cookies are used on our website: required, functional, and advertising. While required cookies must remain active, you can choose whether to allow functional and advertising cookies. To decline a category of cookies, uncheck the applicable box.
Required cookies are needed for website functionality and cannot be switched off. One of these cookies remembers the region you select so you’ll see appropriate product information as you move through the website. The other cookies ensure the My Account section of the site works properly (one stores your My Account login information for the length of your visit, so you don’t have to reenter it each time you move to a different page in My Account. The other ensures information displays properly).
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These cookies record information (e.g., the products you view on our website) that allows us to tailor the Eastlink offers you see online and receive via email to your needs and interests. If these cookies are declined, you may still see and receive generic Eastlink ads.
For more information, read our Cookies and Targeted Advertising Policy.
By submitting your email address, you consent to Eastlink sending you marketing emails (you can withdraw your consent at any time by clicking “unsubscribe”). Your email address may also be used to deliver targeted advertising online (See our Cookies and Targeted Advertising Policy for details). (Contact us: 6080 Young St., 5th floor, Halifax, NS, B3K 5L2 / www.eastlink.ca)