We offer many simple and convenient ways for you to pay your bill. Here's how.
1. Log in to My Account with your username and password2. Select Pay Bill3. Select Make a one-time Credit Card payment4. Click Continue5. Select or enter the amount you want to pay6. Click Continue7. Read and accept the Payment Terms and Conditions and click Proceed8. Enter Credit Card Information, click Next9. Click AuthorizeIf you're using a saved credit card:1. Log in to My Account with your username and password2. Select Pay Bill3. Select Make a one-time payment using a saved Credit Card4. Click Continue5. Select the applicable credit card6. Select or enter the amount you want to pay7. Click Continue8. Click Submit
Download the Eastlink Mobile My Account app for iPhone by clicking here or for Android by clicking here.
1. Log in to your Eastlink Mobile My Account App with your username and password2. Select Pay Now3. Enter in amount to pay4. Read and accept the Payment Terms and Conditions5. Click Pay Now6. Enter in the credit card information7. Click Submit8. Click OkIf you're using a saved credit card:1. Log in to your Eastlink Mobile My Account App with your username and password2. Select Pay Now3. Enter in amount to pay4. Read and accept the Payment Terms and Conditions5. Select Use existing card6. Click Yes7. Click Ok
Call 1-888-345-1111, enter the 10-digit phone number associated with your account followed by the number sign, and follow the prompts to make a one-time payment.
For home services, use "Eastlink" as the payee and enter your home services account number. For mobile services, use "Eastlink Wireless" as the payee and enter your mobile services account number. If you need further assistance, contact your bank or credit union directly. Note that a service fee may apply.
If you've made an incorrect payment and require a refund, contact your financial institution to submit a refund request to Eastlink. The bank must fax the refund request to Customer Payment Services at 1-866-531-9456. This process may take between 3 to 10 business days depending on the financial institution.
Send a cheque to the address below. Remember to include your payment stub or your Eastlink account number in the memo on the cheque.Customers in NS, NL, NB and PEI: Eastlink, PO Box 8600, Halifax NS, B3K 5M2Customers in ON: Eastlink, PO Box 8720, Halifax NS, B3K 5M4Customers in AB and BC: Eastlink, PO Box 8570, Halifax NS, B3K 5M2
1. Log in to My Account with your username and password.2. Select Billing3. Select Pre-Authorized Payment4. If Payment Method is already set up, select the applicable Payment Method5. Select Use this card for pre-authorized payments and click Continue6. If Payment Profile is not already set up, select Add Payment Method7. Read and accept the Payment Terms and Conditions and click Proceed8. Enter Credit Card or Banking information and click Save9. Click Back to Billing10. Select the applicable Payment Method11. Select Use this card for pre-authorized payments and click Continue
1. Log in to your Eastlink Mobile My Account App with your username and password2. Select Account3. Select Payment Information4. Select Add to enter in your Credit Card Details or Bank Account Details5. Enter in credit card or banking information and click Submit6. click Ok7. Scroll down to Pre-Authorized Payments8. Select the Payment Method9. Read and accept the Pre-Authorized Payments Terms and Conditions10. Click Submit11. Click Ok
Important: This change will come into effect for your next billing period. Please make a one-time payment for the current billing period.
Call 1-888-345-1111, enter the 10-digit phone number associated with your account followed by the number sign, and follow the prompts to set up pre-authorized payments.
Set up pre-authorized payments from your bank account by completing our form and submitting it along with a void cheque. Click here to download the form.
Your account number is located on the top right section of your bill.
Yes, you can use a prepaid card to make a payment. However, it may not work if isn't accepted for phone transactions.
You can use a US credit card to make payments or set up auto-pay by phone. US credit cards cannot be used to make or set up payments in My Account.
This process may take between 3 to 10 business days depending on the financial institution.
1. Log in to My Account with your username and password2. Select Billing from the menu3. Select Manage Payment Options4. Select Edit Payment Method for the payment method you'd like to update5. Update your payment method and sign off on the Payment Terms and Conditions6. Click Save
1. Log in to your Eastlink Mobile My Account App with your username and password2. Select Account3. Select Payment Information4. Select Edit to update your Credit Card Details5. Enter in your credit card information6. Click Submit7. Click OkImportant: This change will come into effect for your next billing period. Please make a one-time payment for the current billing period.
1. Log in to My Account with your username and password.2. Select Billing from the menu3. Select Pre-Authorized Payment4. If the Payment Method is already set up for the Credit Card or Bank Account, select Use this card for pre-authorized payments and click Continue5. If Payment Profile is not already set up, select Add Payment Method6. Read and accept the Payment Terms and Conditions7. Enter Credit Card or Banking information and click Save8. Click Back to Billing9. Select the applicable Payment Method10. Select Make Pre-Authorized and click Continue
1. Log in to Mobile My Account with your username and password2. Select Account3. Select Payment Information. If required, select Add to enter in your new Credit Card Details or Bank Account Details4. Enter in the credit card or banking information5. Click Submit6. Click Ok7. Scroll down to Pre-Authorized Payments8. Select the new Payment Method9. Read and accept the Pre-Authorized Payments Terms and Conditions10. Click Submit11. Click OkYour existing credit card or bank account details will remain in the app unless you choose to remove them.Important: This change will come into effect for your next billing period. Please make a one-time payment for the current billing period.
1. Log in to My Account with your username and password.2. Select Billing from the menu3. Select Pre-Authorized Payment4. On the top right beside Pre-authorized Payment click On5. Click Continue
1. Log in to your Eastlink Mobile My Account App with your username and password2. Select Account3. Select Payment Information4. Scroll down to Pre-Authorized Payments5. Click OffYour existing credit card or bank account details will remain in the app unless you choose to remove them.
1. Log in to My Account with your username and password.2. Select Billing from the menu3. Select Pre-Authorized Payment4. Turn off pre-authorized payments by clicking On in the top right corner beside Pre-authorized Payment5. Click Continue6. Select the applicable Payment Method7. Select Use this card for pre-authorized payments8. Click Continue
Text ‘Billing’ or ‘Tech’ to 902-903-6297 to start a conversation with us over text.
Chat with our Customer Service team about your Sales, Billing or Technical support questions.
Locate your nearest Eastlink Store.
Our Customer Service team is ready to help you.
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Sales Questions
Online chat is available from 9am to 7pm local time Monday to Friday and 9am to 5pm local time on Saturday. Holiday hours may differ.
Tech Support
Online chat is available 24/7, 365 days per year. You can find answers to frequently asked questions on our Support website
Billing Questions
for region specific information
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